Global Service Desk Agent

Employer: International sensor company

Location: Bielsko-Biała - hybrid work model with approximately two days per month from office and occasional business trips to Zurich (approximately once per quarter)

Rate: 9300 - 12000 PLN

Cooperation model: Employment of contract

Start date: ASAP

Recruitment process: 2-3 online interviews

Technology stack: Microsoft365, Windows 10/11, Citrix, MS Intune, Active Directory/Entra ID

Are you ready to solve IT challenges and help people work better every day? Join our international IT support team as a Global Service Desk Agent — the first point of contact for our colleagues worldwide. You’ll diagnose, guide, and resolve technical issues, ensuring smooth operations across our organization.  

Your role is:

-> Provide first-line IT support for users across different regions and business units;

-> Handle incoming requests via portal, phone, or chat in a professional and friendly manner;

-> Analyze and troubleshoot software, hardware, and access-related issues;

-> Accurately log and document all incidents and requests in the ticketing system;

-> Collaborate with second-level teams and partners to resolve more complex cases;

-> Maintain high user satisfaction by delivering quality, timely support;

-> Support access and user administration via IAM and related tools;

-> Continuously develop your technical knowledge and contribute ideas to improve processes.

Your skills and experiences:

-> Minimum 2 years of experience in IT support or service desk (international environment preferred);

-> Good knowledge of Microsoft 365, Windows 10/11, Citrix, MS Intune, and Active Directory / Entra ID;

-> Experience using ticketing systems such as Jira Service Management or ServiceNow);

-> Familiarity with ITSM processes; ITIL Foundation certification is an advantage;

-> Strong customer service orientation and communication skills;

-> Analytical mindset and attention to detail;

-> Ability to work independently and within a global team;

-> Very good English (spoken and written); German or other languages are a plus.

Our client offers:

-> Sharing the costs of private medical care;

-> Sports activities;

-> Online Trainings;

-> Sharing the costs of life insurance;

-> Flexible working time;

-> Integration events.