Operations Support Engineer (CMS & Application)

Operations Support Engineer (CMS & Application)

Location: Poznań, Poland or Bydgoszcz, Poland

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

We are looking for someone with technology and business experience who can hit the ground running and provide exceptional support services. This position is perfect for you if you are highly communicative, passionate about technology, business support and you are looking for a challenging opportunity to grow and develop your skills in collaboration with great team. Join us in our mission to deliver exceptional support services and provide innovative solutions to our clients.   

What you’ll get to do:   

• Support CMS end-users with the use of the main content creation application as well as with various integrated 3rd party solutions (technical and business level)   
• Utilize your experience in customer service and IT application troubleshooting with an additional focus on Linux-based architecture  
• Support IT professionals by setting up, maintaining, and troubleshooting customer applications and backend/support services 
• Work in a multi-system (Linux, Windows) and multi-cloud (AWS, AZURE, GCP) environment 
• Monitor multi-technology computing platforms, interfaces, and servers (Zabbix, NewRelic, Grafana, DataDog) 
• Deliver high-quality remote product training and specialized services to customers   

What you should have:   

Business experience in application support as well as website troubleshooting (familiarity with CMSs would be an advantage)   

• Good understanding of basic DevOps principles & tools (GIT, Jenkins, basic CI/CD understanding) and cloud solutions  
• Great interpersonal skills and genuine desire to help people  
• Ability to think outside the box  
• Fluent English (min. B2) 
• Willingness to learn and develop your skills   
• Previous experience with ITIL framework & Agile methodologies  

What we offer:   

• Salary depending on presented skills: 9 000 - 12 000PLN gross /month (Contract od Employment)
• Hybrid work style and flexible working hours
• Annual bonus dependent on company profit
• Budget for training and development (conferences, certifications, workshops and other), internal knowledge-sharing initiatives
• Additional paid days off as an anniversary reward
• Cafeteria system (MyBenefit) and Lunch compensation (Pyszne.pl vouchers)
• Private healthcare for you and your family (Luxmed VIP package)
• Group insurance and travel insurance
• Co-financing your holidays, kindergarten, Multisport Plus, and others
• Referral Program – you can receive up to 10 000 PLN gross for employee recommendation
• English lessons during work hours
• Office and online integration events and team building activities
• Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats)
• Support from your first days at VML - a designated mentor who will support you through your whole career at VML
• Work equipment tailored to your needs with delivery to your door 

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

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