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    • Technical Support Engineer
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    Technical Support Engineer

    VMgen

    Kraków
    Type of work
    Undetermined
    Experience
    Mid
    Employment Type
    B2B
    Operating mode
    Remote

    Tech stack

      Linux

      regular

      HTML

      regular

      PHP

      junior

    Job description

    Online interview
    Project description

    We are seeking technical support engineers for a range of flexible shifts. You’re familiar with a tech support environment – responding to tickets via a ticket system, taking phone calls via a tech support queue and escalating to senior engineers. A strong drive to learn more about Linux, and light familiarity with the Linux command line is a plus.

     As an entry level position, you may have just helped friends and family with their blog or photo gallery. Are you the person everyone calls when their PC breaks or to help fix their website? This may be the ideal role for you.

    Your tasks

    As a technical support engineer, you’ll need to be familiar with various web hosting control panels – Web Host Manager, cPanel, DirectAdmin, etc. either from a customer (end user) perspective or as an administrator.You’ll be familiar with installing, configuring and troubleshooting common web applications based on the LAMP stack like WordPress, Joomla, and Magento, and you’ll be comfortable working with and understanding customer requirements and issues.

    Who we're looking for?

     Minimum Qualifications

    • A passion for providing first class technical support
    • Strong knowledge in web hosting technologies, especially DNS and email
    • Familiarity with Linux/Unix command line
    • Working knowledge of cPanel and Web Host Manager
    • Some experience with scripting – HTML, PHP/MySQL, Perl, CGI, etc.
    • Skills in setting up FTP and email clients
    • Strong customer service skills
    • Excellent verbal and written English communication skills

    Nice to have

    • Experience maintaining a website or blog
    • Operating Linux on a home machine (Ubuntu, Suse, Gentoo, etc)
    • Working knowledge of executing programs within the command line
    • Experience with Linux, Apache, MySQL, PHP (LAMP) stack
    • Skills in setting up FTP and Email clients
    • WordPress, Joomla, Drupal knowledge
    • Help Desk or Call Center Experience

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