IT Support - 1st line
Support
IT Support - 1st line
Kraków
Type of work
Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Office
Tech stack
MS Office
Mac OS
Android
iOS
Windows
Job description
Online interview
Vertex Solutions has been providing an excellent service to our clients in Enterprise Software, FinTech, Insurance, Mobile, R&D, Finance and IT since 1997. We work for some of the most innovative names in their respective markets.
We operate as partners from a position of trust, developed through our delivery of essential talent time and time again. We have helped to build talented teams of scientific staff and engineers (in Software, Hardware, IT and Network Support disciplines) from graduate through to board level, allowing our clients to create value and develop their brand.
We operate as partners from a position of trust, developed through our delivery of essential talent time and time again. We have helped to build talented teams of scientific staff and engineers (in Software, Hardware, IT and Network Support disciplines) from graduate through to board level, allowing our clients to create value and develop their brand.
We have enjoyed continued growth and success during the pandemic and as a result developed a working methodology that has enabled our team to achieve significant results as well as being fully engaged with the business.
We provide some of the best technology talents in Europe to a mix of global brand names and cool technology start-ups.
We are looking for IT Support Specialist!
We are actively looking for an IT Support Specialist with strong customer service skills and a service orientated approach to support our client’ users worldwide. Our client focuses exclusively on managing compensation for enterprises who demand the most from their compensation strategy - cut costs, aid compliance, reduce errors, and provide operational and strategic agility—making their people happy.
Duties and responsibilities
- Respond in a timely manner to service issues and requests
- Provide technical IT support across the company
- Ensure updates to the Knowledge Base with all troubleshooting performed and, if applicable, the resolutions are made
- Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end users technical problems and provide information and status as requested
- Ensure accurate logging incidents, service requests, access requests and changes
- Provide support to VDI users
- Set up accounts for new users / deactivation for leavers
- Follow-up of access reviews
- Application and subscription license assistance
- Monitor and maintain computer systems
- Monitor and ensure the life cycle of the machine park (laptop, desktops)
- Manage the parameters applied to the machines, Encryption and Protection Policy
- Maintain various Policy and Procedure documents and the Lessons Learnt Log
- Escalate tickets to the appropriate Specialists if required
- Any other tasks or projects assigned by the IT Manager
Must have
- Strong Customer service skills.
- Understands and has a strong appreciation of the 'frontline' role service desk.
- Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management.
- Ability to prioritise under pressure and apply procedures.
- Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office) necessary to install and support users from an operational perspective.
- Good knowledge of Mac operating systems (MacOS) and associated hardware and software and support users from an operational perspective.
- Knowledge of mainstream mobile device platforms (IOS, Android).
- Strong interpersonal skills, able to communicate across a broad spectrum of users.
- Fluent in English
Nice to have:
- Knowledge in active directory Azure and Google.
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