Technical Application Support Analyst

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple. To create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.

As a global family-owned and run business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative

and responsible travel experiences for our guests across 70 countries. Join us in creating lifechanging moments for every guest across our 40 award-winning brands and experience the TTC difference.

POSITION SUMMARY

📍Katowice

Key Responsibilities

• Provide expert support and training to end users in the identification and resolution of application

related issues as well as proper configuration / use of the applications;

• Take ownership of the incidents reported: from the escalation, through analysis until their effective

resolution;

• Deliver an exceptional level of support to all internal clients, teams and other relevant stakeholders;

• Troubleshoot and resolve technical issues;

• Provide regular and proper communication to stakeholders throughout the resolution process;

• Create documentation and co-creating knowledge base;

• Take part in collection of business requirements, analysis and testing;

• Cooperate closely with the development and QA teams;

• Take part in 24/7 Out Of Hours support on rota basis

Competencies

• Technical education is a must,

• English C1/C2 is a must;

• This position requires strong troubleshooting, analytic and diagnostic skills, along with solid

communication skills;

• Highly service-oriented with exceptional customer service skills;

• Can-do attitude, strong time-management skills and ability to work quickly under pressure;

• High ability to multitask, remain organized and prioritize effectively without supervision;

• Ability to show empathetic approach and remain calm under pressure;

• Strong team-work skills;

Experience

• End user support in a service-desk environment or similar;

• Nice to have: previous experience with the following systems: ServiceNow (or other similar ticketing system), Jira, Umbraco, REST API, DataDog, GitHub

OUR VALUES

• Driven by service

• An inherent passion for travel

• Commitment to our customers and to our people

• Commitment to a social responsibility and our 5-year sustainability strategy