Mid/Senior SaaS Technician

Who we are looking for!

We are looking for SaaS Technicians to become part of our SaaS Operations Team providing business critical operational services to our Customers core software, infrastructure, and integrations. You´ll be the Technical Account Manager for key SaaS Customers and will, in cooperation with Service Manager plan/execute changes, upgrades of our software.

You may also work on projects, where you together with the Project Manager and technical teams will be responsible for planning/executing tasks related to setting up environments, integrations, monitoring, software installations. You´ll work close with our Customers building strong Customer Relationships. The SaaS Operations team is involved in monitoring, automations/batch jobs, software installation and upgrades, pipelines setup, interface adjustments and technical support and improvements.

Our aim is to provide a higher availability for our Customers and you´ll be able to influence way of working to optimize operations, processes and services.

Succeeding the Banqsoft way – Employee DNA

Curiosity: We embrace the 'Why?’. It’s the spark that ignites learning, innovation, and progress

Collaboration: Team players with diverse perspectives have more fun building together

Competence: We're hungry for more! Ever ready for new skills and always seeking to learn

Customer Focus: We're dedicated to enabling our customers' success. We deliver the benefits of technology to make a difference in society, business, and everyday life

To master the role of SaaS Technician we believe that you have:

• At least 5 years’ experience in similar role,
• Higher education in IT or relevant studies,
• A systematic approach, are structured and committed to deliver good results,
• Very good English communication skills, both written and spoken,
• You are good at building strong Customer Relationships,
• You are skilled with Powershell, MSSQL
• Experience in networking and security
• Knowledge of ITIL methodology,
• Basic experience with Azure DevOps, Azure
• Nice to have: experience with Elastic and Agile

If you believe this role aligns with your career aspirations, we would very much like to hear from you!