Technical support Engineer

We are looking for a Technical Support Engineer to join our client’s team – a global technology company delivering innovative solutions for businesses worldwide.

Key responsibilities

• Managing support tickets – investigating and resolving client-reported issues in cooperation with the team to ensure timely and effective solutions.
• Prioritizing requests – determining which issues require immediate attention and providing adequate technical support.
• Creating documentation – preparing knowledge base materials to help clients better understand the product and technical solutions.
• Participating in innovation projects – contributing to improvements in support processes and tools for better customer service.
• Analyzing systems and solving technical problems – monitoring infrastructure and quickly addressing any emerging issues.

Ideal candidate profile

• Knowledge of networking and web architectures (HTTP)
• Experience with cloud platforms and containers (Docker, Kubernetes, AWS, GCP, Azure)
• Practical knowledge of access management solutions (OAuth2, JWT)
• Experience with databases (MongoDB, RDBMS) and search engines (ElasticSearch)
• Proficiency in tracing, debugging, and solving JVM-related issues

Conditions

• Working mode: Remote
• Form of cooperation: B2B
• Salary: 100 PLN / h (B2B)
• Benefits: private medical care, life insurance, Multisport

Recruitment steps

• Screening call (20 min)
• Technical/Project Interview with Client
• Decision and feedback