Network Engineer L2

Network Engineer L2

B2B via Experis

Cracow

Responsibilities:

·      Address complex and diverse network incidents, leveraging imaginative and innovative troubleshooting techniques. Conduct thorough analyses that may require in-depth evaluation of various factors.

·      Utilize existing issue databases, debugging tools, and lab simulations to identify and resolve network incidents, ensuring a high level of customer satisfaction.

·      Stay informed on the latest technology products to provide top-notch support for both current and future network services.

·      Develop and maintain productive relationships with clients, taking ownership of their success by fully identifying and resolving issues while proactively preventing future problems.

·      Engage with clients daily, providing expert technical guidance alongside exceptional communication and negotiation skills.

·      Adhere to incident management protocols in alignment with SLAs and quality KPIs.

·      Act as a mentor to colleagues, sharing knowledge and expertise to foster team growth.

Requirements:

·      A min. of 2 years of experience in network support within a NOC environment, specifically overseeing Cisco equipment.

·      Practical knowledge of Cisco platforms and protocols, including BGP, EIGRP, OSPF, Multicast, HSRP, TCP/IP, IPSec, and Frame-Relay.

·      Experience with SD-WAN, ThousandEyes, and Splunk is a plus.

·      Strong analytical, problem-solving, and organizational skills.

·      Excellent written and verbal communication skills.

·      BS in Engineering, Computer Science, IT, or related field, or equivalent experience.

Offer:

·      B2B contract via Experis

·      Medicover

·      Multisport

·      E-learning platform

·      Group insurance