Technical Support Specialist
Support
Technical Support Specialist
Rzeszów
Type of work
Undetermined
Experience
Mid
Employment Type
B2B
Operating mode
Remote
Tech stack
Customer Support
Job description
Online interview
Technical Support Specialist
Responsibilities:
Responsibilities:
Being responsible for the technical support of a live, interactive television show. Close cooperation with the DevOps and software development teams.
Main tasks:
- First line support for the studio management team.
- Live product support based on the previously prepared scenarios.
- Respond to customer inquiries and assist in troubleshooting and removing challenges.
- Super Admin access to the administrator’s panel.
- Evening and night work (when the show is live) - required approximately 3 evenings/nights per week.
- Maintain a working log of all the found system bugs.
- Using the dedicated technical support software.
- Work from the office or fully remote.
Required skills and experience:
- Well developed oral and written communication skills.
- Interpersonal and consultative skills.
- Very good command of English (written and spoken). At least B2+ level.
- Experience in live support / willingness to develop your skills to become a Technical Support Specialist, Quality Control Specialist.
- International customer service experience.
- Working under pressure.
Who are we and what we offer?
We are Tectonic Interactive, a small, swiftly developing IT company who is focused on helping British and Australian commercial TV stations to be successful with programs like Love Island, The Circle, Celeb or X Factor. We handle real-time voting platform so viewers can decide who they want to win. We also provide software to support their operations. In 2020 we started cooperating with an American company that specializes in digital broadcasting.
Having joined us, you will have a chance to have a direct influence on projects and the way they are developed. You will be able to use our cool benefits such as fully flexible working hours and annual budget for professional self development. And most importantly, you will work in the environment with zero micro management with plenty of space for your professional growth in the areas such as testing automation, business analysis and other IT technologies.
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