Junior Operations Representative

STATSCORE!

We are one of the world’s leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals.

We connect people through what we do, and create a better world for sports, every single day!

PRODUCTS?

All of our products are built in-house and are strictly related to sport. We are serving our customers with in-play live visualizations, as well as sports statistics widgets and raw data provided by our SportsAPI. All the features are created by using new technologies and the best practices around the process of software development.

WHAT ROLE WILL YOU TAKE ON A TEAM?

We are seeking a dedicated and customer-oriented individual to join our team as a Platform Operations Representative. In this role, you will be our clients’ first point of contact, providing excellent customer support and resolving tickets related to sports data. If you have a passion for sports, a knack for problem-solving, and high motivation, we invite you to be a crucial part of our platform operation team.

YOUR RESPONSIBILITIES

• Resolve customer queries and ensure satisfaction with our sports data services.
• Enhance our sports data software with up-to-date, accurate information.
• Keep customers updated and gather info to resolve their issues.
• Collect and use customer feedback to improve our products.
• Stay updated with sports data trends and adapt to new support tools.

OUR EXPECTATIONS

• Passion for sports and a good understanding of sports data
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.
• Eagerness to learn and adapt to new challenges.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Positive attitude and a genuine desire to help customers.
• Flexibility to work from the office in shifts and night shifts, including weekends and holidays, as needed.

WOULD BE YOUR ADVANTAGE:

• Experience in customer support, operations, or trading from a B2B sports betting provider.
• Familiarity with ticketing systems (Freshdesk, Jira) and customer relationship management (CRM) tools.

TEAM & WORKING CONDITIONS:

• Annual performance bonus
• Private medical care
• Life insurance
• Lunch cards
• Sport cards
• Professional training & courses + English language courses
• Integration events, family picnics
• Additional days off for: birthdays, volunteer work
• Employee referral program
• Fruits / coffee / tea / drinks
• Fun office activities in our leisure zone such as: table football, play station, board games, darts
• Welcome pack
• All the equipment you need (laptop, extra-monitor, headphones), you only have to bring your talent!

RECRUITMENT PROCESS

Only 3 short stages ahead of you:

• Screening – video call with Senior Talent Acquisition Specialist (30 min. in Polish)
• Technical interview – video call with Team Lead (45 min. in English)
• Managerial interview – video call with Hiring Manager (30 min. in English)