Microsoft 365 Platform Manager
Support
Microsoft 365 Platform Manager
Gdańsk
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Remote
Tech stack
SharePoint
M365
IT Support
Team Leadership
Team Management
Job description
Online interview
The Microsoft 365 Platform Manager will lead and coordinate the support and management of Microsoft 365 productivity and collaboration systems throughout their lifecycle from implementation to decommission. A true SME in the Microsoft ecosystem including M365 and Power Platform, Teams and SharePoint.
WHAT YOU WILL DO:
- Leading the M365 team, helping build their expertise in the M365 Power Platform, Teams, and SharePoint to enable them to contribute to the organisation's digitalization agenda.
- You will contribute to the development of standards and best practice as well as lead on the implementation of agreed Development and Governance standards.
- Be an application/system owner for multiple critical applications/systems.
- Actively manage the appropriate support teams ensuring SLAs are met, customer experiences are acceptable, and be an escalation point for the business and the support teams.
- Implement, maintain, and support the Microsoft 365 platform, Teams, Power BI, and SharePoint that power productivity tools and data analytics.
- Act as an escalation point for any platform issues.
- Work with the relevant teams to ensure that the architecture and security of the platforms meet requirements and allows for a fast pace of change and implementation.
- Manage the well-being of the team by providing regular 1:1 reviews and roadmaps for all individual members of the team.
- Identify each Team member’s strengths and weaknesses and make sure that they are in a position that will make both themselves and the Team thrive.
- Creating, Managing & Improving Training Plans for all Team Members.
WHAT YOU WILL NEED:
- Completed degree in Computer Science, Business Informatics, or similar programs; or comparable qualifications/certifications with practical experience.
- Demonstratable experience of supporting critical business systems in an IT/IS function
- Expert in the Microsoft ecosystem including M365 and Power Platform, SharePoint.
- Proven track record in developing, leading the implementation, supporting, and configuring new business solutions using M365, Teams, SharePoint, and associated Microsoft tooling
- Proven track record in supporting and configuring new features and updates in M365, SharePoint and associated Microsoft tooling
- Ability to understand and assess complex and sometimes unfamiliar situations, visualise solutions and see through to resolution
- Results driven, analytical and innovative individual with the ability to decipher business requirements and convert them effectively into new technology solutions
- Excellent communication skills (both written and oral) in English
- German language skills are beneficial.
WHAT WE WILL OFFER:
In addition to an outstanding work environment with excellent growth potential, SPS provides exceptional compensation & benefit package, including:
- Competitive base salary
- Internal Talents’ Development Program
- Appealing benefits: sport activities, private medical care, trainings and company integration events
- Remote work and home office possibility
ADDITIONAL INFORMATION:
- Foreseen travel: 5%
- Remote work: 50-100%
- Location: Gdańsk, Poland
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