Technical Support Engineer

Our client operates in the cybersecurity and systems management industry. The Support team plays a vital role in our client's organization by promptly resolving technical issues and addressing customer queries.

As a Technical Support Engineer, you will have consistent opportunities to apply your top technical skills and develop new ones, including scripting and debugging.

Key Details:

The salary level is determined by the candidate's experience and the terms outlined in the employment contract.

Office location Kraków.

Initial 3 months of onsite technical training followed by a hybrid schedule of 3 days/week in the office/2 days from home for the afternoon shift (3 pm-11 pm).

Recruitment Process:

• Entry-call with SimplyTalented Recruiter
• Intro-call with Client’s Recruiter (30-45 min)
• Interview with the Hiring Manager (45 min)
• Technical interview (60 min)
• Executive interview (30 min)

Responsibilities:

Assisting customers by:

• Triaging inbound support cases
• Solving customer support cases
• Collaborating with other Support Engineers on their assigned cases
• Responding to customer inquiries on the Client community site
• Improving customer experience by:
• Documenting best practice
• Tracking and documenting activity, including root cause analysis and reporting
• Serving as a technical subject matter expert, with a focus on testing and troubleshooting
• Testing and providing feedback to Engineering teams to enhance the overall customer experience

Requirements:

Education: BS degree in Computer Science, MIS, or similar experience is a plus.

Must Haves:

• 3+ years of experience in networking, security, operations, scripting, and/or programming
• Ability to quickly grasp new concepts and technologies, with a focus on mastering the client’s platform and modules
• Strong problem-solving skills, including the ability to break down complex issues and communicate solutions effectively
• Proficiency in complex troubleshooting
• Independence in working on tasks, projects, and technical support procedures, with the ability to seek help when necessary for more complex challenges
• Proficiency in networking, operating systems (Windows and/or Linux,), 
• Good scripting knowledge or experience (Bash, PowerShell, etc.)
• Fluent English skills for effective client communication

Good to Have:

• Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
• Experience in technical domains like Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (Bash, PowerShell, VBScript, Python)

Core Competencies:

• Team player
• A person of high ethics and integrity
• Interest in the technical aspects of working with clients.

What is the offer:

• Employment contract, salary up to 20K gross
• A value-based, transparent culture fostering collaboration and innovation
• Involvement in complex and strategic global projects
• Pension Plan (PPK)
• Comprehensive health, dental, and vision coverage
• Provided equipment (MacBook, mobile phone)
• Monthly meal allowance
• Monthly mobile phone allowance
• Career development opportunities
• Relocation package: one additional salary to cover all moving expenses

We invite you to apply and share your CV with us. Join our client’s team to work with global customers, enjoy great benefits, and seize opportunities for personal and professional growth.