User Support Specialist

RITS Group is an IT company offering top-quality programming services for both the Polish and international markets. We are proud to be one of the fastest-growing technology companies. Our priority is the quality and innovation of the solutions we deliver, and our organizational culture is based on trust, collaboration, and continuous improvement.

Resposibilities:

• Provide end-user support for hardware and software issues related to workstations, printers, peripherals, and operating systems.

• Manage and resolve user requests and incidents in ITSM systems in accordance with ITIL processes.

• Configure and maintain user accounts, access rights, and identity management solutions, including M365 services.

• Troubleshoot and resolve networking, system access, and application interoperability issues.

• Deliver high-quality customer service through effective communication, timely issue resolution, and cooperation with internal IT teams.

Requirements:

• Excellent practical knowledge of end-user IT infrastructure, including workstations, printers, and peripherals.

• Excellent practical knowledge of workstation operating systems.

• Practical knowledge of identity and access management.

• Practical knowledge of networking concepts and troubleshooting.

• Practical knowledge of Microsoft 365 cloud services.

• Practical knowledge of ITIL processes and experience with ITSM tools.

• Strong communication skills with a customer-oriented and service-focused attitude

• Strong analytical, troubleshooting, and problem-solving skills with the ability to work under pressure.