Senior Production Application Support

Pivotal role that supports the Institutional Fixed Income Electronic Trading Platform within Technical Operations to ensure that clients, dealers and internal teams have a seamless one touch customer experience. Working as part of a global team the team in London are exposed to incidents and problems that could be raised in Tokyo, London and the US. The role gives you the opportunity to be part of a dynamic high performing team and also to be in the forefront of cutting-edge electronic trading technology.

Job Responsibilities: 

·      Ensure high levels of availability in the production and UAT environments by proactively identifying and resolving issues raised in a timely manner 

·      Strong problem-solving skills with the ability to dive deep into analysing application logs as well as the code base to provide root cause analysis of problems and workarounds. 

·      Ability to take ownership and become subject matter experts in various parts of the system. 

·      Strong multi-tasking and time management skills 

·      Liaise with multiple internal teams across company and occasionally external clients by building strong working relationships 

·      Champion automation of repetitive tasks as well as identifying potential areas of automation/process improvement 

·      Application monitoring using ELK, PagerDuty and other internal monitoring tools 

·      Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow 

·      Configuration management in UAT/production environments 

·      Support Project Go lives working as a liaison between the product and technology teams from a technical perspective 

·      Support internal technology teams with application checkouts during hardware upgrades for production services. 

·      Strong attention to detail 

·      Proactively document any knowledge on confluence gained in the role to allow smooth onboarding of 1st line as well other support team members 

·      Work through Annual Disaster Recovery testing and BCP planning 

·      In this role you will be required to work to a flexible work schedule which also includes weekend and evening duties 

What you’ll bring: 

·      Bachelors in a computing degree or engineering degree 

·      7+ years’ experience 

·      Experience of working in a high pressure environment preferably Front office application support and deliver to tight deadlines 

·      Excellent problem solving, planning and analytical skills. 

·      Extensive experience of managing client queries and problems 

·      Experience of working on a n-tier architecture and complex systems 

·      Strong communications skills with a demonstrable ability to interact and influence at all levels within the organization 

·      Experience of any OOPs language (C++/Java) and scripting like Perl/Python/PowerShell. 

·      Strong experience working with relational and non-relational databases. Querying, scripting experience with SQL server 2012 and MongoDB preferred. 

·      Experience with ELK, Docker and Portainer, Grafana is beneficial 

·      Good working knowledge of the Microsoft Windows Server 

·      Good working knowledge of Network elements related to the web such as web proxies, https, etc 

·      Understanding of Infrastructure/Server components 

·      Experience with production environment deployments intraday or COB 

·      Experience of managing, owning and delivering high quality projects to objectives and within time scales 

·      Good working knowledge of application integration ,testing and working with APIs 

·      Excellent documentation skills 

·      Flexible and adaptable to changing priorities 

·      Hands-on approach with ability to deliver to commitments 

·      Strong customer service focus with a desire to deliver a high quality service 

🎯 Job Details:

• 💳 Salary range: 28 000 - 33 600 PLN on B2B +VAT without paid vacations depending on the experience, and technical testing
• 🏡 100% Remote job
• 🕰️ Working hours: Starting from 12:00 or ideally from 2 PM CET to have the overlap with the US team in the Eastern Time zone
• 🖥️ Budget for materials and hardware: such as standing desks, laptops, monitors or screens, WeWork-type workspaces, etc.
• ⚕️ Free private medical insurance OR 💪 Medicover Sport Membership
• 🚀 Ready to have you on a team ASAP! 
• ↗️ Long-term cooperation!
• 🥳 Integration Trips to NY/London/Warsaw several times a year for 3-4 days (non-mandatory, expenses covered)

Interview Process:

1. Introductory call with RITS Recruiter
2. interview with the hiring manager, 45 mins
3. technical interview, 90 mins with the developers from the team