Tech Support Manager

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 

Capital.com is pioneering the fintech revolution, making financial markets accessible to over 4 million users worldwide.

We are currently seeking a dedicated individual with exceptional managerial skills to join us as Tech Support Manager, leading our Technical Support team members based in Australia, Bulgaria and Poland.

Responsibilities:

• Lead and manage the Technical Support team (spread across the world), providing mentorship and guidance to team members
• Own and optimize technical support processes, ensuring alignment with company goals and efficiency
• Foster a collaborative team environment to resolve issues and improve overall service quality
• Motivate and support team members in their professional development and growth
• Ensure adherence to SLAs and performance metrics

Requirements:

• 3+ managerial experience in a technical support or IT service management environment
• Strong leadership skills with a track record of developing and motivating teams
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Experience with process improvement and optimization
• Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus
• Proficiency in relevant technical skills (e.g., Unix OS, SQL, Python) is a plus
• English level B2 or higher

What you get in return:

• You will join the company, that cares about work and life balance
• Annual Bonus based on the performance review cycle
• Family Medical Insurance, Pension fund, MyBenefit system and Multisport for CoE
• Generous Annual Leave Policy (26 days of paid leave for B2B and CoE)
• Hybrid working model (3 days from our modern office and 2 days fully remotely)
• Comprehensive Workation Policy with 30 more remote days available.
• Possibility of taking two additional days of paid leave per year to dedicate to volunteering efforts.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.