IT Support Specialist: API team
Support
IT Support Specialist: API team
Kraków
Type of work
Undetermined
Experience
Mid
Employment Type
B2B
Operating mode
Remote
Tech stack
SQL
Bitbucket
API
Postman
Job description
Online interview
Hi there! We are Rentals United - game-changing software in the short-term rental ecosystem run by people with passion.
We are looking for enthusiastic professionals who thrive in a dynamic start-up environment. If you're passionate about technology, come work with us! Join our multicultural and international team to discover how your day to day responsibilities can have a real impact on the business.
IT Support Specialist at Rentals United works as a member of the IT & API Support teams alongside with IT Support Manager and Developers to contribute to developing the SaaS platform.
As a future team member of the API Team you will share the following tasks:
- support our partners and assist users
- identify and resolve issues in order to avoid future incidents
- support partners operationally in the usage of our API’s
- identify and resolve technical issues in a timely manner
- communicate within the international team and work closely with our business partners
Who you are:
- willing to develop your skills professionally
- openness to learning new things
- very good command of English (B2+)
- experienced with SQL and Postman
- great communication skills (mainly writing & reading as we support our partners via ticketing tools)
- ability to explain and communicate highly technical and complex IT issues to non-technical people
- creativity, assertiveness and attention to detail
- can-do attitude
- nice to have: in-depth API knowledge
We offer:
- IT & API Support Team onboarding that will give you a chance to know innovative solutions in the travel industry
- start-up-like atmosphere
- possibility to grow within the team to become an expert
- computer, comfortable office chairs and additional computer monitor to make your work environment the most convenient (both in the office and at home)
- modern office located near Gdański Metro Station with the possibility to work fully-remotely - you can check out the Warsaw-based office address here
- understanding approach to your needs
- possibility of raising qualifications
- online recruitment and onboarding
- possibility to join private healthcare package
- long term cooperation
Details:
- Type of contract: B2B & full-time position
- Remote work: yes
- Contract duration: permanent
- Office hours: 7-15 / 10 - 18 / 14 - 22
- Benefits: Pluralsight courses, Multisport, health insurance/medical package financial support
Our recruitment process is fast & smooth - we respect your time as much as our clients!
- Your application
- Interview - initial screening (~30 mins)
- Online test - SQL & Client Support skills (~60 mins)
- Online meeting with HR team & Support Manager (~30 mins)
- Offer
- Online Intro call with your future team
- Onboarding
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