Service Delivery Manager (EN/DE)
Support
Service Delivery Manager (EN/DE)
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent, B2B
Operating mode
Remote
Tech stack
Contact with a client
JavaScript
HTML
CSS
Web Applications
web apps architecture
Job description
Online interview
We’re Piwik PRO, a Wrocław-based product company, with growing recognition all over the world. We create and develop the first privacy-oriented alternative to Google Analytics, helping our customers gain an insight into the full customer journey on their websites and apps. Our customer portfolio consists of over 200 organizations from +40 countries. Besides day-to-day business, we promote data privacy and security among organizations and individuals. That’s why we give access to key functionalities of our product for free with Piwik PRO Core.
We created the product from scratch. This translates into a unique work environment. Joining us means:
- You know the context and see the product as a whole, with a clear perspective on its long-term development
- You make an impact, influence the company and product development, shape the customer experience, and choose the best suited tools for the technical challenges we face
- You are relevant and have a broad space to introduce and implement your ideas!
What will you be doing?
You will be working with our enterprise customers (mostly EU and USA) and their technical teams to ensure proper deployment and maintenance of Piwik PRO Analytics Suite. This may involve:
- Building and nurturing long-term relationships with customers
- Planning and coordinating deployment projects, updates and maintenance of the platform
- Participating in calls and analyzing infrastructure requirements for successful delivery projects
- Finding proper solutions to customers’ technical hurdles, both independently and in coordination with product team members
- Being the voice of the customer internally when giving feedback to product teams, customer success and marketing and sales
- Supporting the sales team in the preparation of onboarding plans and requirements
What do we expect from you?
- Profile with English: Fluent command of English, both written and spoken, and the confidence to communicate in formal conversations (C1)
- Profile with German & English: Fluent command of German and English, both written and spoken, and the confidence to communicate in formal conversations (C1)
- Previous experience working with corporate clients
- Previous experience running and coordinating IT projects
- Basic knowledge of front-end web technologies: JavaScript, HTML, CSS
- Understanding of web application architecture
- Great communication skills and an ability to build strong relationships with clients
- A proactive attitude and a high degree of accountability for your work
Possessing these assets would be a huge advantage:
- Practical knowledge of any analytics platform
Joining us you can count on:
- An attractive salary (profile with English: 7000 - 11000 PLN net on B2B; profile with German: 8000 - 12000 PLN net on B2B)
- Knowledge-sharing culture with numerous trainings and internal workshops as well as English conversations with a native speaker
- A dedicated self-development budget
- Lots of space to get involved, take the initiative and influence the product and the organization’s development (#youmakeimpact)
- Transparent internal communication with a broad insight into the business and financial results and open team sprint reviews
- Private health insurance (LuxMed)
- MyBenefit cafeteria
- Flexible working conditions and possibility for full-time remote work (you can work from any place in the world!)
- And last but not least: a great team and unique working atmosphere
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