2nd Line Support

More about this opportunity 

We are seeking a seasoned IT Support Specialist with a minimum of 4 years of  experience to join a global provider of printing services. The candidate will play a critical  role in managing and supporting IT operations, with a focus on Optimised Print Services  (OPS) and Microsoft environments. You will work closely with international teams,  supporting branches in both domestic and foreign markets. 

Your responsibilities 

• Adaptation, implementation, and expansion of functionality in the Optimised  Print Services (OPS) area. 
• Implement changes through parameterisation based on change requests,  including performing quality checks to ensure successful modifications.
• Technical documentation of processes and applications, ensuring they are  regularly updated and accurately maintained. 
• Provide ongoing support for application operations and 2nd-level support activities to troubleshoot and resolve issues efficiently. 
• Collaborate with international teams, developing and implementing technical  solutions for both domestic and foreign branches. 
• Support lifecycle application management, ensuring updates and  deployments are performed effectively and efficiently. 
• Ensure the stability and security of IT environments, including hardware,  networks, and software, with a focus on Microsoft technologies (MS Server, MS  SQL, MS OS). 
• Utilize ServiceNow to manage support tickets and change requests, ensuring  timely and accurate resolution of issues. 

Our requirements 

• 4+ years of experience in IT support, with specific knowledge in OPS or related  technologies. 
• Proficient in Microsoft environments (MS Server, MS SQL, MS OS).
• Experience with change management, including parameterisation and quality  assurance. 
• Familiarity with technical documentation and updating processes and systems  documentation regularly. 
• Previous exposure to application operations and 2nd-level support activities. Strong understanding of network and hardware troubleshooting. Ability to work in a remote international environment and create solutions for  global branches. 
• Fluent in English (spoken and written), with excellent communication skills. 

About NATEK 

Established in Brno, Czech Republic in 2004, we have been working with world leaders  in the IT industry from day one. We are an experienced company with in-depth  knowledge of building high-performing IT project teams. 

Our mission is to deliver high-quality IT outsourcing solutions within CEE to help our  clients make improvements in their performance while providing our employees with a  work environment based on partnership. 

Our teams’ experience in various industries (FMCG, banking, automotive,  telecommunication) allows us to properly anticipate clients’ needs. Thanks to our  expertise we develop customized solutions. Our recruitment department can match IT  experts to the rights projects to provide a win-win situation.