Helpdesk Specialist

Support

Helpdesk Specialist

Support
Plac Europejski, Warszawa

McGregor Boyall

Undetermined
B2B
Junior
Office
2 793 - 3 352 USD
Net per month - B2B

Job description

Leading global investment bank is looking for Helpdesk Specialists to join their team in Warsaw.

Tasks:

  • Address end user queries and issues via phone, emails and chat support.
  • Provide world class quality of service to end users throughout the resolution process.
  • Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed notes, managing ticket backlog etc.
  • Be willing to learn and develop subject matter expertise in the systems and products the team support

Skills:

  • High School diploma required.
  • Minimum of 2 years working in the technical support field.
  • Sound technical knowledge troubleshooting skills and support experience with the following: 
  • Microsoft Windows platform (Windows 7, 10)
  • Networking, LAN , WAN, corporate enterprise domain infrastructure environment 
  • Windows desktop and server operating system
  • Microsoft Active Directory
  • Microsoft Outlook (2016 and M365)
  • Good understanding of the Microsoft Office products such as Word, Excel and Power Point (both 2016 and O365). 
  • Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
  • Ability to perform Mobile OS (iOS/Android) application troubleshooting.  
  • Good understanding of English and good communication skills is a must.

Additionally:

  • Any candidates with proficiency in Japanese, Mandarin or Korean will have the opportunity to work alongside the Asian language support team.

Tech stack

    Windows 10

    regular

    Windows 7

    regular

    LAN

    junior

    WAN

    junior

    Active Directory

    junior

    Microsoft Office

    junior

    Outlook

    junior

    Mobile os

    nice to have

Office location

Published: 13.10.2021
Helpdesk Specialist - McGregor Boyall