IT Support Engineer

We are seeking a reliable and technically proficient IT Support Engineer to join our on-site support team in Brussels. This role is ideal for someone with a strong background in enterprise IT environments and a service-oriented mindset.

As the first point of contact for IT issues, you will play a vital role in ensuring smooth technical operations across hardware, software, and network infrastructure. You will provide front-line support for local users and coordinate with regional IT teams to maintain system performance and resolve incidents efficiently.

Key Responsibilities

• Act as the first-line support for IT-related issues via phone, email, and ticketing tools.
• Provide on-site technical support for hardware (desktops, laptops, printers) and software.
• Install, configure, and support Windows 11 and macOS operating systems.
• Set up and support Outlook, VPNs, Wi-Fi, and basic network protocols (IP, DNS).
• Manage devices and software deployments using SCCM, Intune, and Jamf Pro.
• Perform account administration tasks such as password resets and user unlocks.
• Log and track incidents accurately, maintaining SLA and KPI alignment.
• Document all support activities in the ticketing system, ensuring clear handover where required.
• Participate in on-call rotations and follow a scheduled shift structure.
• Provide proactive user follow-ups to confirm issue resolution and satisfaction.
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Required Qualifications

• Minimum 2 years of experience in an on-site IT support role in a corporate environment.
• Strong technical skills in hardware troubleshooting and OS support.
• Proficient in SCCM, Intune, and Jamf Pro.
• Solid understanding of network fundamentals and IT infrastructure.
• Familiarity with Windows 11 and macOS support.
• Fluent in Dutch, French, and English, both written and spoken.
• Strong interpersonal and communication skills.
• Ability to work independently and take ownership of tasks.
• A proactive, service-driven mindset and a desire for continuous improvement.