Desktop Support

Job Description:

• Hands and feet support for all laptops/ desktops/printers and VC 

• L1 basic support for plant-based devices: biometric, server, Network, HMI and other manufacturing devices 

• Basic Support of non-network-based systems/apps. (Password reset etc.) 

• Device Management (End User/ Server/ Network and Engineering of in plant devices 

• Asset Management 

• Backup – Monthly activity on Non network devices 

• SOP/ Process Compliance, Validation and Qualification, QMS event management 

• Knowing about Pharma IT is a must. 

• Working in Pharma company would be advantage . 

• Complete and or participate in regular daily, weekly Status reviews, reporting, administrative tasks, and general project management. Support Window: 8AM to 5 PM local Time ( Poland).On Call support      for outside this window for P1/P2 incidents. As well as below details requires: 

The below 6 Servers would be part of the scope for services: 

1. Active Directory – Tenshi ADC 

2. Backup Server with Commvault Application - (Backup, Print & File Server) – Connected to 2 no’s of NAS & Second copy to AWS S3 

3. Chromeleon Application 

4. Chromeleon Data base 

5. Serialization Production 

6. Serialization Quality Network /Firewall/Switches 

7. Firewall – 1 no (Fortinet 100E)