EUC Deskside Support Engineer

About Us

Secret Escapes is one of the world's leading members-only online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide. Operating in 10 countries across Europe, we continue to grow as a world-class business dedicated to giving our members the best value in luxury travel at low prices.

We operate a flexible working policy with core hours of 10am–4pm, and a 'Work from Anywhere' policy allowing you to work from anywhere in the world for up to 4 weeks per year. The role is based in Warsaw and cooperates with teams in London, Amsterdam and Berlin.

The Role

We are looking for an experienced End User Computing (EUC) Deskside Support Engineer to take ownership of end-user computing across our European offices. You will be a go-to technical expert supporting 400+ employees across the UK, Germany and Poland — someone who doesn't just resolve tickets, but proactively improves our IT environment, mentors junior team members, and drives automation and tooling improvements.

This is not an entry-level role. We expect strong hands-on experience with our core toolstack and the confidence to lead technical decisions independently.

What You'll Be Working On
Advanced Endpoint Management

• Own macOS fleet management via Addigy, including policy creation, patch management, and automated deployments

• Administer Windows endpoints through Microsoft Intune — configuration profiles, compliance policies, and Autopilot provisioning

• Maintain and optimise device lifecycle processes from onboarding to offboarding

Google Workspace Administration

• Manage Google Workspace at the admin level: user provisioning, group policies, Drive security, Gmail routing, and Vault

• Troubleshoot complex Workspace issues and implement security best practices

Cloud-based RMM platform

• Administer Datto RMM platform to manage all Windows endpoints

ITSM & Ticketing

• Manage and optimise Freshservice — workflows, automation rules, SLA configuration, and reporting

• Collaborate with development and product teams via Jira, handling cross-functional IT requests and infrastructure projects

User Support & Escalation

• Serve as the escalation point for complex technical issues beyond junior team scope

• Provide remote and on-site support for software, hardware, networking, and AV systems

• Support in user onboarding sessions and produce clear technical documentation

Security & Compliance

• Experience with antivirus systems

Projects & Improvements

• Identify and drive automation opportunities across the EUC environment

You Will Bring:
Experience

• Google Workspace: Google Workspace Admin Console

• Datto: Datto - configuration, monitoring, restores

• Freshservice: Freshservice — workflows and ITSM best practices

• Jira: Jira — project tracking and cross-team collaboration

• Addigy: Addigy — macOS MDM policy management and scripting

• Intune: Microsoft Intune — device compliance, Autopilot, app deployment

Technical Skills

• Experience in an EUC, deskside support, or IT support engineering role

• Strong proficiency in both macOS and Windows 10/11

• Experience with scripting (Bash, PowerShell, or Python) for automation

• Familiarity with SSO/IdP solutions (Google)

Soft Skills & Working Style

• Fluency in Polish and English (written and spoken)

• Strong communication skills — able to explain technical concepts to non-technical stakeholders

• Self-directed and proactive: you spot problems before users do

• Comfortable operating across multiple time zones and remote teams

• Experience mentoring or guiding junior IT colleagues is a plus

What We Offer

• Private medical care

• Multisport card

• Discounts on Secret Escapes travel deals + anniversary credits

• Modern Warsaw city-centre office with flexible hours (core: 10am–4pm)

• Work from Anywhere — up to 4 weeks per year globally

• A collaborative, diverse team with real ownership over your domain