TS&O Technology Specialist - Collaboration & EUD

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

We are looking for a Digital I&O Technology Specialist to join our Collaboration and End User Devices Product Team. In this role, you will manage the services provided to our operating companies (OpCo’s) and ensure that our employees have access to the tools they need to collaborate effectively from any location and on any device. You will work within a dynamic Product Team that is empowered to organize and manage its own work, optimizing overall efficiency and effectiveness.

Your responsibilities would include:

• delivering Product Enhancements: Provide timely product updates that meet quality standards, aspiring for a zero-defect culture
• ensuring Solution Consistency: Work closely with the Product Owner to analyze, document, and communicate program and platform requirements effectively
• managing Solution Quality: Oversee the quality of the solutions and address any technical debt that may arise
• identifying and Resolving Bottlenecks: Proactively identify potential bottlenecks and their root causes, proposing effective solutions
• maintaining Technology Awareness: Stay updated on industry trends and emerging technologies, evaluating their relevance for HEINEKEN
• participating in Technology Selection: Engage in the selection process of new technologies to ensure alignment with business needs
• adhering to Best Practices: Ensure that all solutions comply with HEINEKEN's standards and best practices regarding quality and compliance
• translating Business Needs: understand user stories and acceptance criteria, translating them into implementable solutions and configurations.

You’re a good candidate if you have:

• 5-8 years of experience in Collaboration and End User Devices (EUD)
• 3 years of experience working with external vendors and managing contracts
• 3 years of experience collaborating with OpCo’s
• 2-3 years of experience in agile, multicultural environments
• Bachelor’s or Master’s degree in Computer Science, Telecom, Electronics, or related fields
• excellent written and verbal English (additional languages are an advantage)
• strong communication skills, capable of engaging with both technical and non-technical stakeholders
• an analytical and structured mindset with strong problem-solving capabilities
• a team-player attitude, with the ability to collaborate effectively at all organizational levels
• the ability to understand diverse stakeholder perspectives and integrate various viewpoints.

You’re a perfect candidate if you have:  

• a project management certification.
• Experience with Business Intelligence Tools.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

We Offer:

• 🏠 Flexible Work from Home scheme
• 💸 Attractive Performance Bonus
• 🚗 Parking Space for Employees
• ⏰ Flexible working hours
• 💳 Sodexo Card
• ☂ Life Insurance
• ➕ Employee Referral Programme
• 🌐 Job Opportunities within HEINEKEN
• 🩺 Private Medical Healthcare
• ⭐ Social Events