Salesforce Functional BA

Requirements

• Proficiency in Manufacturing Cloud
• Strong understanding of Salesforce platform [Sales cloud,Service Cloud] including configuration, customization, Integration capabilities and reporting
• Proven experience in requirements gathering, documentation, and analysis
• Have good TechoFuctional knowledge in SF platform
• Knowledge of data integration and migration processes
• Responsible to maintain product backlog with user stories to cover development effort for the upcoming sprints.
• Develop user stories and work with client on elaboration and ambiguity resolution.
• To review the test cases which is designed by QA team and approve it as per requirement
• Prior to UAT validates that solution meets business requirements.
• Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs.
• Customers facing consulting, good stakeholder management skills are required.
• Analyze main business processes and requirements and translate into IT solutions.
• Ongoing validation of deliverables against requirements.
• Ability to collaborate and work well within a team environment and ability to clarify all the doubts raised by Dev team and QA team reg requirements
• Excellent analytical, problem-solving, and debugging skills, with a keen attention to detail
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder) are a plus
• Integration Support – 3-5 years’ experience with IDMC and Apigee
• Perform data validation and verification in Salesforce databases and interfaces using SOQL queries to ensure data integrity and accuracy
• Good communication skills to interact with customer and internal team
• Ability and Openess to learn and implement new things in the project
• Flexibility to cross business hours with US customer for meetings and project tasks
• Expereince in handling customer in past projects
• Experience working on an Agile process project