Customer Solutions Engineer, gTech Ads

About the job

gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.

The Customer Solutions Engineering team is responsible for developing innovative solutions to the business problems faced by the world’s largest advertisers. We work as a critical technical partner for our Sales teams where coding abilities, communication skills, desire to solve complex problems, passion for scale and big data, and business acumen will all be leveraged to develop answers to questions.

In this role, you will be responsible for identifying and prioritizing projects. You will oversee the unique business issues faced by our advertisers. You will work across the entire organization and leverage wide-ranging experience and skill-set to find the best solution for the problems.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities:

• Work with Sales to identify business opportunities leveraging both performance, display, video and shopping solutions supported by the team.
• Collect requirements, provide guidance and best practices to apply ad products and technologies to achieve advertisers, partners business goals.
• Design and implement complex, cross-product customized solutions with the client.
• Be responsible for implementations and escalations handled by other Google teams for named accounts.
• Manage technical relationships within a client portfolio.

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience working with database technologies (e.g., SQL, NoSQL).
• Experience with big data platforms and large volume data analytics.
• Experience in the online advertising industry.

Benefits: 

• Health and Wellbeing (Medical, dental, and vision insurance for employees and dependents)
• Financial wellbeing (Competitive compensation, regular bonus and equity refresh opportunities)
• Flexibility and time off (Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, and holidays)
• Family support and care (Fertility and growing family support, parental leave and baby bonding leave)
• Community and personal development (Educational reimbursement)
• Googley extras (Inspiring spaces to work, recharge, and collaborate with fellow Googlers)