IT Cloud Support Engineer
Support
IT Cloud Support Engineer
Poznań
Type of work
Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Office
Tech stack
Cloud
SaaS
Linux OS
Endpoint Management
Networking/VPN
Mac OS
Job description
Online interview
We are looking for a IT Cloud Support Engineer
Responsibilities:
As an individual contributor on our IT support team, you’ll have a broad set of responsibilities including:
- Onboard new-hires, provision laptops, and provide basic helpdesk support.
- Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, application issues, and escalate to the next tier when appropriate
- Perform tier-1 support requests on various cloud services such as GSuite, Okta, and more
- Monitor a helpdesk to provide support to 500+ geographically dispersed users and respond to tickets within the SLA
- Work closely with IT/vendors/partners
- Maintain an inventory of consumable IT products and where/how to restock them locally
Required Skills:
- Act as an escalation point for tougher problems from tier 1 specialists
- Maintain and update an inventory of systems and services
- Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, and application issues.
- Intermediate knowledge of managing SaaS services such as G Suite, Okta, 1Password, and more
- Comfortable with endpoint management solutions such as Workspace One
- Intermediate understanding of TCP/IP, DNS, DHCP, and VPN configurations
IT Infrastructure:
Our IT infrastructure roughly looks like this:
- Identity by Okta for 100+ SAAS services
- GSuite
- Workspace One
- Workstations include Mac, Linux, Windows, Chromebooks, and AWS Workspaces.
- Very little on-premise infrastructure. We’re cloud-based as much as possible.
- Workstations run device-management and endpoint protection clients
- SIEM monitors events from endpoint-protection, SAAS services, and networks.
What we offer:
- Attractive compensation and benefits
- Flexible working hours and a healthy work-life balance
- Work in a challenging, collaborative, and fun environment
Note: Please upload your resume as a PDF and do not include any salary or compensation information in it.
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