IT Product Owner

Summary:

The IT Product Owner plays a pivotal role in optimizing user productivity within the SF1 framework by managing product backlogs, ensuring effective sprint governance, and facilitating the adoption of AI features across Sales and Finance operations.

Main Responsibilities:

• Manage product backlog including sprint governance, acceptance criteria, and definitions across Sales and Finance agent use cases.

• Demonstrate familiarity with SF1 platform including Sales Cloud, Service Cloud, and Agentforce configuration.

• Scope and size use cases; transform friction points into actionable agent stories.

• Define and track adoption KPIs such as activation rates and error reduction, reporting metrics to V-Team Lead.

• Coordinate with BPO counterparts and development teams to manage dependencies effectively.

• Support change management by collaborating on user communication and training for agent releases.

• Maintain awareness of the Agentforce roadmap to identify relevant platform releases for SF1 productivity.

Key Requirements:

• Experience in IT product ownership, specifically within Salesforce ecosystem (3-5 years).

• Strong understanding of Agentforce product management including backlog management and sprint governance.

• Proficiency in English and French (bilingual required).

Nice to Have:

• Experience with AI and agent features.

• Strong skills in user empathy and communication with Sales and Finance teams.