Deskside Support

Want to make an impact? We offer that

Due to continued growth, we are currently hiring Deskside Support to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.

Are you intrigued? Do you want to learn more?

A snapshot of your key responsibilities as Deskside Support would be:

• Provide deskside support for incidents and service requests across IT and OT environments

• Deliver hands-on, face-to-face support to end users, ensuring clear communication and resolution

• Troubleshoot and resolve hardware, software, network, and device-related issues

• Support provisioning, configuration, and deployment of devices and applications

• Maintain accurate records of incidents, requests, and resolutions within the service management tool

• Collaborate with Service Desk and wider technical teams to ensure efficient escalation and resolution

• Contribute to knowledge sharing and documentation of recurring issues and solutions

• Support onsite clinics and proactive user engagement where required

Requirements:

• Experience in deskside or field support roles within enterprise environments

• Strong troubleshooting skills across Windows OS and end-user devices

• Mobile device management (e.g., iOS/Android) expertise

• Knowledge of Microsoft 365 and common enterprise applications

• Basic networking concepts (connectivity, VPN, Wi-Fi)

• Exposure to service management tools (e.g., ServiceNow or similar)

• Ability to work across both IT and operational technology environments (or willingness to learn quickly)

So, are you ready to join our team?

It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.

Opportunity type: Contract, (Dublin) onsite