IT Ops Engineer & Team Leader

Hi, nice you are here! 😊 Embrace change with Efigence! We are a technology company established in 1995, where people are a priority. A team of over 150 technology enthusiasts allowed us to implement hundreds of projects in the banking, insurance, e-commerce and other sectors. Many of them have gained recognition by winning awards in prestigious competitions.

As an IT Ops Engineer & Team Leader, you will lead the IT Operations function at Efigence – owning the strategy, budget and day-to-day delivery of IT services across the organization. You will manage a team of IT support specialists, drive security and compliance of the infrastructure and ensure fast, effective resolution of IT issues. Combining hands-on technical expertise with leadership and budget ownership, you will shape how IT Operations supports both on-site and remote employees – developers, designers and business teams alike.

What you will do:

Leading IT Operations Function

🔹Lead and manage the IT Operations team of max 2 members, setting priorities and ensuring effective day-to-day performance

🔹Prepare and control budgets for software licenses, hardware, and other IT expenses

🔹Take ownership of security and compliance of the IT infrastructure — keeping our setup aligned with ISO 27001, GDPR, and emerging EU regulations like DORA and NIS2, working alongside our compliance and security colleagues

🔹Take ownership of effective and rapid response to ongoing IT issues across the organization

🔹Co-create the strategy for IT Operations and related processes, and drive its execution

🔹Help shape how the team uses AI day-to-day — co-create internal guidelines for safe AI use, support adoption of AI tools, and look for opportunities to automate routine IT operations work

IT Operations & Infrastructure

🔹Prepare and configure workstations for new and existing employees — including hardware selection advisory, procurement coordination, and setup in line with company standards

🔹Resolve day-to-day IT issues reported through the ticketing system, ensuring timely and effective resolution

🔹Advise on IT hardware selection and configuration; manage procurement of IT equipment

🔹Maintain an up-to-date inventory of IT assets (hardware and software licenses)

Systems & Platform Management

🔹Provide support across Windows, macOS, and Linux environments

🔹Manage configuration orchestration using Puppet

🔹Administer Mobile Device Management (MDM) solutions, preferably Mosyle

🔹Manage and administer Microsoft 365 environment

Collaboration & Delivery

🔹Work closely with the system administration team to align on infrastructure and operational priorities

🔹Execute IT operations and helpdesk projects as assigned by the company

The profile we are seeking:

✅3+ years of experience in IT operations, helpdesk, or infrastructure support roles

✅Proven experience leading or coordinating an IT support team

✅Strong knowledge of Windows, macOS, and Linux operating systems

✅Experience with Microsoft 365 administration

✅Hands-on experience with configuration management tools (Puppet preferred)

✅Experience with MDM solutions (Mosyle preferred)

✅Familiarity with IT asset and license management processes

✅Experience with VPN solutions and hardware security keys (e.g., YubiKey)

✅Strong troubleshooting and problem-solving skills across hardware and software

✅Ability to manage vendor relationships and evaluate contractor performance

✅Excellent organizational skills with attention to cost control and documentation

✅Strong communication skills - comfortable supporting both technical and non-technical users

✅Familiarity with ISO 27001 — you’ve worked in environments where it applied and can comfortably support audits, controls, and documentation (you don’t need to be a certified expert)

✅Working understanding of GDPR in the IT context — you can handle day-to-day topics like access management, data retention, and incident handling, and know when to involve our DPO

✅You’re not new to AI tools at work — you already use them in your own workflow and are open to helping the team adopt them thoughtfully

✅English - B2+ (technical documentation, communication with international teams)

✅Polish - B2+ (daily communication)

✅Hybrid work model - regular presence in our Warsaw office required

Nice to have:

✅Experience with ticketing systems (e.g., Jira Service Management, Freshdesk or similar)

✅Familiarity with IT security best practices and endpoint protection

✅Experience in a digital agency, software house, or consulting environment

✅Knowledge of network infrastructure basics (DNS, DHCP, firewalls)

✅ITIL Foundation certification or equivalent knowledge

✅Some awareness of DORA (Digital Operational Resilience Act) — enough to follow internal conversations about ICT risk, third-party dependencies, and incident reporting

✅Some awareness of NIS2 / Polish KSC — enough to understand how it shapes our obligations and what it means for IT Operations

✅Comfort with automating routine IT operations work beyond configuration management — scripting (Bash, PowerShell, Python), workflow automation tools (Power Automate, n8n), runbooks or similar

What Can You Expect from Us?

🌍Career & Development – Trainings, workshops, and collaboration with top industry experts

🌍Exciting Challenges – Work with leading financial market brands and award-winning projects

🌍Supportive Team – Knowledge sharing during Wednesday Wisdom meetings & tech breakfasts

🌍Autonomy & Innovation – We welcome your ideas and initiatives

🌍Flexible employment options – choose between B2B or an employment contract

🌍Work-Life Balance – Flexible working hours and a culture that values personal time

🌍Hybrid Work Model – Office attendance to be agreed during the interview process

🌍Perks & Benefits – Private medical care, Multisport card, English lessons, training budget and more

🌍Trust & Transparency – Open communication and a culture of feedback

Step into the role of IT Ops Engineer & Team Leader and make a real impact by optimizing operations, leading a team and shaping the future of our IT landscape!