Senior IT Operations Engineer

Senior IT Operations Engineer

Warsaw, hybrid.

Umowa o pracę (FTE): 15 000 - 22 000 PLN gross/month

Responsibilities

• Provide hands‑on IT support for Windows and macOS endpoints, including laptops, desktops, mobile devices, and collaboration tools.

• Support enterprise Apple MacBook environments (JAMF) and Microsoft‑based systems.

• Diagnose, resolve, and document technical issues efficiently and professionally.

• Deliver a high standard of customer service with clear communication and empathy.

• Educate users on technologies, tools, and internal IT standards.

• Perform moves, adds, and changes (MAC) for users and equipment.

• Track incidents, requests, and problems using Jira Service Management.

• Produce documentation, knowledge articles, and basic root‑cause analysis.

• Perform regular system checks and contribute to operational stability.

• Support small to mid‑scale IT initiatives and continuous service improvements.

Requirements

• 4+ years of experience in IT operations, desktop support, or technical support.

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

• Strong hands‑on experience with Windows and macOS environments.

• Experience supporting users in a fast‑paced, professional or financial environment.

• Familiarity with enterprise tools, collaboration platforms, and endpoint management.

• Scripting or automation experience (e.g. PowerShell) is a plus.

• Strong troubleshooting, communication, and customer‑service skills.

• Ability to prioritize issues based on business impact and work independently.