ServiceDesk Specialist
Support
ServiceDesk Specialist
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Linux
Problem Solving
system environments
Job description
Online interview
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit http://www.dxc.technology/.
In Poland, we are located in Warsaw, Wrocław, Łódź
Global Innovation Delivery Center Poland, a large, growing delivery organization located in Warsaw and Lodz, offering high quality Applications Development and Applications Management Services to DXC Technology customers all over the world. The Center’s portfolio covers full software lifecycle, including: Applications Development; Applications Management, Quality Assurance, Project Management, Testing, Business and Systems Analysis. The main technology focus is on Data Warehousing/Business Intelligence, Web and mobile solutions, ERP and CRM systems. Most of the Center's employees hold multiple certifications in Oracle, Sun, SAP, Siebel, ISEB, ISTQB, ITIL, CMMI, PMP, and Six Sigma.
We are looking for:
ServiceDesk Specialist
Job location: Warszawa
Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.
Responsibilities:
- Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Provide software service, pre- sales, post-sales or service delivery support.
- Deliver services, including customized services to large enterprise, complex or corporate accounts.
- Use proactive monitoring procedures/tools to identify problem prevention opportunities.
Education and Experience Required:
- Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
- Experience with support of full range of company products in Customer base
- willingness to work on shifts
Knowledge and Skills:
- Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.
- Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
- Knowledge of assigned company hardware system platforms.
- Familiar with networking and all supported operating system platforms (i.e. company- UX, NT, Linux, etc.)
- Knowledge of high availability system environments.
- Strong communication skills both verbal and written.
- Strong Customer relationship building skills Ability to manage complex Customer problems.
- Ability to perform while under high-pressure situations.
- Project management, analysis, communication, scheduling, controlling, and presentation skills.
- Good teamwork with peers and company personnel.
- Demonstrate consistent, acceptable performance of all business fundamentals.
- Knowledge of portfolio of services.
- Basic knowledge of change management process and tools available.
- Schedule and participate in on-site account support meetings both internal and external .
Why would you join us?
We offer a steady job in an international company in the heavily invested area, where you will encounter multiple opportunities to cooperate with inspiring people from across the world. A place where you can learn, work with experts, share your knowledge and enjoy many social activities and events prepared for our Employees.
Additionally, we offer:
- Full-time employment contract,
- Numerous opportunities for personal and professional development and advancement within the company by taking part in interesting and challenging projects,
- Modern and friendly work environment with open door policy,
- Professional technical and soft skill training programs (internal DXC University, DXC Partners Network and certification program), opportunity to learn and evolve within a team of experienced colleagues,
- Private medical care, social benefits system, life insurance, Multisport card,
- Competitive compensation package adjusted to candidate’s experience and qualifications
- flexibility in work arrangement (home-office culture is in our DNA).
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