Field Service Engineer
Support
Field Service Engineer
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Remote
Tech stack
UX
Linux
Job description
Online interview
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.
Global Innovation Delivery Center Poland, a large, growing delivery organization located in Warsaw and Lodz, offering high quality Applications Development and Applications Management Services to DXC Technology customers all over the world. The Center’s portfolio covers full software lifecycle, including: Applications Development; Applications Management, Quality Assurance, Project Management, Testing, Business and Systems Analysis. The main technology focus is on Data Warehousing/Business Intelligence, Web and mobile solutions, ERP and CRM systems. Most of the Center's employees hold multiple certifications in Oracle, Sun, SAP, Siebel, ISEB, ISTQB, ITIL, CMMI, PMP, and Six Sigma.
We are looking for:
Field Service Engineer
Job location: Warszawa
Manage Workplace Services organization provide the service and support required at the physical location of the product and services provided by the organization: thin clients, desktops, laptops or videoconferencing devices, associated peripherals and other related equipment, such as smart phones, to maintain the equipment in good working order with up-to-date hardware and software, as required.
Responsibilities:
- Primary responsibility is user support and customer service.
Being present and available to clients requiring technical assistance at customer premises. - Respond to requests from other corporate teams (H&E)
- Become familiar with each client and their respective applications.
- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Deliver Walk-In-Center service when ordered by customer
- Deliver IMACD service within confirmed SLO
- Initiate Hardware Break/Fix service
Education and Experience Required:
- Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
Knowledge and Skills:
- Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.
- Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
- Familiar with networking and supported operating system platforms (i.e. company- MS Windows, UX, NT, Linux, etc.)
- Knowledge of high availability system environments.
- Strong communication skills both verbal and written.
- Strong Customer relationship building skills.
- Ability to manage complex Customer problems.
- Ability to perform while under high-pressure situations.
- Good teamwork with peers and company personnel.
- Demonstrate consistent, acceptable performance of all business fundamentals.
- Knowledge of portfolio of services.
- Basic knowledge of ITIL process.
- Schedule and participate in on-site account support meetings both internal and external
- Good verbal and written Polish and English.
Why would you join us?
We offer a steady job in an international company in the heavily invested area, where you will encounter multiple opportunities to cooperate with inspiring people from across the world. A place where you can learn, work with experts, share your knowledge and enjoy many social activities and events prepared for our Employees.
Additionally, we offer:
- full-time employment contract
- numerous Opportunities for personal and professional development and advancement within the company by taking part in interesting and challenging projects
- modern and friendly work environment with open door policy
- professional technical and soft skill training programs (internal DXC University, DXC Partners Network and certification program), opportunity to learn and evolve within a team of experienced colleagues
- private medical care, social benefits system, life insurance, Multisport card,
- Employee Assistance Program (providing help for employees in difficult life situations)
- competitive compensation package adjusted to candidate’s experience and qualifications
- flexibility in work arrangement (home-office culture is in our DNA)
Check similar offers
