At DSV ISS we offer local and global IT positions in a rewarding and challenging environment. DSV Global IT is accountable for the strategy, system architecture, development and day-to-day operation & support for our global infrastructure and business applications. At every IT position at DSV ISS you have a real influence and a chance to produce visible results.

As a Specialist you will be responsible for providing technical assistance and customer support related to web-based applications, websites, and online services. Your primary goal will be to ensure client satisfaction by addressing their inquiries, troubleshooting technical issues, and providing timely solutions. The ideal candidate possesses a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.

Your responsibilities:

• Troubleshooting and resolving technical issues related to our web-based products and services.
• Providing step-by-step instructions and guidance to clients for utilizing our web applications effectively.
• Collaborating with internal teams, such as developers and product managers, to escalate and resolve complex issues.
• Documenting and tracking customer interactions and technical issues using a ticketing system.
• Assist in creating and maintaining support documentation, knowledge base articles, and FAQs.
• Perform quality assurance and website testing to ensure user experience both during and after development of websites. Report and help resolve user experience problems across mobile, desktop and other devices to inform broader team including back-end development.

Our requirements:

• Bachelor’s Degree (or equivalent work experience)
• Proven experience in a web support or technical support role, preferably in a software or web-based product environment.
• Familiarity with content management systems (CMS) and web hosting platforms. (Sitecore version 9, Sitecore commerce – recommended)
• Knowledge of web technologies, including HTML, CSS, JavaScript, Bootstrap and web browsers.
• Proficiency in troubleshooting and resolving technical issues related to web applications.
• Open, creative, well-organized, and proactive attitude, 
• Excellent communication and interpersonal skills.

What we offer:

• Employment contract
• Buddy
• Comprehensive onboarding program
• Internal training catalogue and e-learning platform
• Culture of feedback
• Internal transition program
• Scandinavian work culture
• Work-life Harmony

Benefits:

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Life insurance
• Corporate gym
• Corporate sports team
• Christmas gifts
• Charity initiatives
• Modern & ergonomic eco-office
• Bike parking

MEET US

DSV is one of the leading companies in the TSL industry (Transport, Forwarding, Logistics). Our headquarters are in Denmark. We provide services for thousands of companies around the world.

DSV includes DSV ISS, DSV Road, DSV Air & Sea and DSV Solutions. The Warsaw-based DSV International Shared Services (DSV ISS) company is developing dynamically. Our vision is to act as a DSV Global Competence Center achieving operational excellence through world-class solutions.

We employ over 1,000 fantastic people and this number is constantly growing. We offer the possibility of gaining global experience thanks to cooperation with clients from all over the world. Imagine you have friends from work who live in over 90 countries!

We offer work in such areas as business support, finance, accounting, customs administration, forwarding, transport damage settlement, data analysis and reporting, IT, Compliance and others. We employ both experienced specialists motivated to develop their careers in an international environment as well as young people looking for their first professional experience.

WHY US?

At DSV ISS, you will find everything you need to start your career positively or successfully develop it.

Global Experience

DSV ISS is a strong, global brand that guarantees stability. Working with us is also a truly international experience. Regardless of the position in which you start working at DSV ISS, you will work with people from different countries and use English on a daily basis. It is a fantastic feeling to be part of a global team.

Trust and transparency

We know that a good team, trust and transparency are necessary to be successful and satisfied from work. We value a good atmosphere, support each other, and share all key information so that you fully understand the meaning of your work.

Purpose - perfection

We strive for excellence in everything we do. We have ambitious goals, and we don't give up easily. We are convinced that everyone can become a valued expert.

Development that never ends

We appreciate regular feedback, share knowledge, and learn from each other. We will provide you with a clear career path and assessment process. The best employees participate in the Talent Program or the Manager Program.

Find out more at www.kariera.pl.dsv.com