L1 Agent with Spanish

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Due to natural growth, we are increasing the size of our Customer Support Teams. We are looking for people who are passionate about customer service and who thrive on delivering unparalleled customer support. If you would like to join us on this journey of unprecedented growth and want the option to work hybridly or in our modern office in Warsaw, then apply below and make this happen today. 

You will be part of a strong team of Customer Support Specialists. You will have the support of a long established team to ensure your success and nurture a successful career as part of our Diebold Nixdorf family. We are looking for Spanish speaking Specialists who can engage with our customers and clients.

RESPONSIBILITIES

• Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
• Guide customers according to solution trees and knowledge base to solve incidents and service requests
• Provide detailed information on all performed activities to the next appropriate level specialists according to the process
• To update the call management system accurately and efficiently with call details, actions taken and resolution

QUALIFICATIONS

• Very good command of the Spanish language (at least C1)
• English level min. B2
• Strong at communication, teamwork, processes and customer orientation, especially friendly and professional phone etiquette
• PC literacy, especially the usage of Microsoft Office package
• Willingness to work in shifts 

Preferred qualifications:

• Knowledge of customer service principles and practices
• Experience in a similar position 

We offer you:

• Contract of employment 
• Over 8000 industry recognised certified trainings
• Various options of development
• Being part of a multicultural team
• Possibility to use foreign languages on a daily basis
• Teamworking and supportive atmosphere in our teams
• Life insurance,
• Private medical care,
• Sport card,
• 26 days of holiday regardless seniority,
• Possibility of hybrid work (Warsaw, Poland)
• Employee referral programme.