Junior ITSM Support Specialist

We are seeking a motivated and detail-oriented Junior CMDB and ITSM Specialist to join our ITSM team. The successful candidate will support requests from the organization in relation to the service-desk system and CMDB. This is an excellent opportunity for an individual looking to develop their skills and grow within the IT service management field.

Working with us you will receive:

• full-time work agreement in the international developing organization, with a permanent contract after 3 months;
• flexible working hours;
• possibilities of learning and development opportunities, adapted to your needs and supporting your growth;
• you will play significant role in global IT organization;
• a hybrid work model, combining remote work opportunities with work in an office in the City Center; 
• independent and responsible position;
• the possibility of a real impact on change and development;
• possibilities to use and improve English on a daily basis in our international environment (courses offered);
• international business trips;
• relocation package;
• discounts on hearing aids after one year of employment (for employees and family members); 
• social benefits (private medical health care, insurance, sport card,etc.);
• scandinavian culture – we are informal (we don’t use titles: Sir, Mr, Mrs, Miss…) and care about equality, independence, open dialog and work-life balance;
• possibility to join a team of high-performers where can-do-attitude, trust and honesty are some of the core values;
• on this position you will work with Mette Grønberg Rasmussen | Linkedin
• simple recruitment process
• a good work/life balance.

What tasks are waiting for you?

• Provide end-user support, including managing incidents and handling minor change management tasks. 
• Perform administrative updates, such as user and group management and updating data in the CMDB.
• Generate and deliver reports.

Apply if you:

• have a Bachelor's degree in Information Technology, Computer Science, or a related field.
• have minimum of 1 year of experience with ITSM or CMDB system support or IT Support roles.
• it will be an asset if you have previous experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms but it is not mandatory.
• are detail-oriented and proficient in structured data management and end-user support.
• are a good communicator to collaborate with cross-functional teams and stakeholders.
• are a team-player that cares about contributing to the mutual success.

Furthermore we would like to inform you that the company has an internal reporting procedure, which is available at: demantcompliance - Make a report (codeofconduct.app)