Customertimes is a global IT consulting company headquartered in New York City with offices in 16 countries. We specialize in developing and implementing cutting-edge technology solutions for business transformation.

Responsibilities:

Requirements:
- Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
- Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
- Strong presentation, communication (written and verbal) skills, and interpersonal skills
- Experience documenting user stories and creating to-be process flow diagrams
- Ability to effectively prepare and maintain the following documents/tools:
-- BRD, FRS, SRS
-- Traceability Matrix
-- Stakeholder Matrix
-- Business Processes in BPMN notation
-- Backlog Management
-- User Story / Use Case
-- Elicitation techniques: Workshop, Interview, Document Analysis, Interface Analysis
- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
- Ability to juggle and prioritize multiple tasks within a collaborative team environment
- Flexibility and willingness to do what it takes to get the job done
- Drive and desire to learn and grow both technical and functional skill sets
- Salesforce experience or experience with similar CRM Products to develop client or business solutions will be an advantage
- English - Upper-Intermediate, Advanced will be an advantage
- Deep Marketing Cloud knowledge is required

What we offer: