Salesforce Marketing Cloud Consultant
Other
Salesforce Marketing Cloud Consultant
Warszawa
Type of work
Undetermined
Experience
Senior
Employment Type
B2B
Operating mode
Remote
Tech stack
Marketing Cloud
Salesforce
CRM
Job description
Online interview
Friendly offer
Customertimes is a global IT consulting company headquartered in New York City with offices in 16 countries. We specialize in developing and implementing cutting-edge technology solutions for business transformation.
Responsibilities:
Responsibilities:
- Work with clients and end users to gather, understand, and define business requirements
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
- Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
- Configurate CRM as a part of solution development according to business requirements
- Collaborate with developers to test and verify that solutions will meet the business requirements
- Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
- Engage with the customer on additional requirements and business needs
- Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements and associated process flows
- Assist with the scoping and planning
- Consulting on Marketing Cloud requests and configurations using MC
- Automate journeys, assemble templates and layouts.
- Create key parameters and settings for marketing campaigns.
- Prepare and perform unit tests.
- Deploy functionality, perform integration tests.
- Prioritize configuration first VS custom development.
Requirements:
- Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
- Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
- Strong presentation, communication (written and verbal) skills, and interpersonal skills
- Experience documenting user stories and creating to-be process flow diagrams
- Ability to effectively prepare and maintain the following documents/tools:
-- BRD, FRS, SRS
-- Traceability Matrix
-- Stakeholder Matrix
-- Business Processes in BPMN notation
-- Backlog Management
-- User Story / Use Case
-- Elicitation techniques: Workshop, Interview, Document Analysis, Interface Analysis
- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
- Ability to juggle and prioritize multiple tasks within a collaborative team environment
- Flexibility and willingness to do what it takes to get the job done
- Drive and desire to learn and grow both technical and functional skill sets
- Salesforce experience or experience with similar CRM Products to develop client or business solutions will be an advantage
- English - Upper-Intermediate, Advanced will be an advantage
- Deep Marketing Cloud knowledge is required
What we offer:
- Financial stability and competitive compensation depending on experience and skills
- Flexibility of Employment Method: Regular Employment Contract or B2B
- Social package – Private Medical Healthcare
- Transparent professional and career growth development plans
- Buddy system
- Flexible work schedule
- 20 working days of paid vacation leave
- 5 days off on demand
- 15 working days of paid sick leave with a certificate
- 4 months of paid Maternity Leave on B2B
- Referral Program
- Access to Language Learning Platform goFluent
- Additional training and certifications
- Friendly team and pleasant working environment
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