Customertimes is a global IT consulting company headquartered in New York City with offices in 16 countries. We specialize in developing and implementing cutting-edge technology solutions for business transformation.

Responsibilities:

Provide online and desk-side problem resolution support for all corporate users of computers, software, hardware, peripherals, and networks.
 • Grant access, change, and reset passwords.
 • Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.
 • Serve as the initial point of contact for troubleshooting hardware/software PC problems.
 • Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.
 • Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment.
 • Log all calls and activities accurately in a tracking system.
 • Special projects and additional duties as assigned.

Requirements:
1-2+ years’ experience performing level one help desk support working as part of a corporate help desk/IT team.
Basic Technical Certification (A+, networking, MCP, etc.)
Strong customer service, can-do attitude, with good follow-through skills.
Keen interest and ability to learn new software and hardware Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 10 and Apple (MAC) are preferred.
Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring.
Possess proven analytical and problem-solving skills.
Work well with others in a team environment requiring minimal supervision.


What we offer: