Head of Delivery

At Cloudflight, we’re committed to making a digital difference. It’s a difference that impacts businesses and society alike and one that’s fueled by our passion for technology and our dedication to sparking the brightest ideas in ourselves and others.

Together, with an experienced team of over one thousand brilliant people, we collaborate to create value-driven custom software solutions.

Responsibilities

• Develop, mentor, and manage leaders across Business Analysis, Delivery Management, Design, Engineering, and PMO teams to ensure effective performance and alignment with organizational goals.
• Oversee strategy, revenue, margin, and resource utilization for the Digital Commerce portfolio.
• Lead revenue budgeting and ensure alignment with business objectives.
• Drive account management strategies for strategic clients, ensuring high customer satisfaction and acting as escalation point for critical issues.
• Lead presales strategy, ensuring quality and alignment with sales goals, and oversee final offer review before submission.
• Report portfolio health to senior leadership and actively engage in strategic account presales.
• Support sales efforts and lead contract negotiations for key accounts.
• Monitor and manage team attrition rates, ensuring stability across teams.
• Represent operations in leadership meetings and align with business goals.

Qualifications

• A minimum of 5 years of experience in managing technology projects and overseeing multiple software development projects.
• Several years of experience managing and executing IT projects using various methodologies.
• Experience managing client relationships from prospecting to development, with skills in coordinating technology and project management to deliver valuable projects.
• Knowledge of managing revenue budgets, including strategy, operations margin, and budget preparation
• Proficiency in overseeing presales processes, preparing offers, and ensuring CRM (HubSpot) compatibility; ability to ensure final offer quality.
• Must be capable of providing detailed reports on portfolio health to the Managing Director and Global Board

We are an equal opportunity employer. We strive to create an inclusive environment where everyone can thrive regardless of their background and circumstances. All applicants receive equal opportunity regardless of age, gender identity or expression, language, disability, ethnicity, national origin, religion, or sexual orientation.

We will go through your application and come back with feedback. 

Any questions? Contact us at jobs@cloudflight.io