1st Line Support Engineer with German

At cloudatus, we help customers drive technical solution design, development, deployment and support them alongside their cloud journey. As an all-cloud service and consulting provider for midsize and large enterprises, at cloudatus we speak cloud fluenty: IaaS, PaaS, SaaS… – you name it. Being part of digatus, a German IT services and consulting group, we can now leverage its actionable insights. 

We seek new talents to join our engineering teams to advance our international projects, where we build on collective competence and configure different types of infrastructure: cloud based, hybrid, on-premises. 

Embark on a journey of continuous growth and advancement as an IT Support Specialist, where you will become an integral member of our talented engineering team, catering to the diverse needs of our clients. 

Take your expertise to new heights with cloudatus by delivering responsive, reliable and adept technical assistance to ensure seamless operation and maintenance of messaging environments. 

At cloudatus, you will:   

• Act as first point of contact for our customers for all hardware and software queries as part of first-level support  
• Accepting calls, tickets and emails from customers as well as supporting them  
• Documenting requests  
• Solving simple problems and forwarding more complex requests to second level support  
• Creating and regularly updating tutorials, documentation and knowledge bases for our own support team wiki 

Required technical and professional expertise: 

• Basic IT knowledge (Outlook, Word, Excel, PC hardware)  
• First professional experience desirable  
• Knowledge of Windows 10 or newer and Microsoft Office 365  
• General understanding of computer hardware  
• Good service and communication skills  
• Very good German skills (B2 or higher) 

This role requires collaboration with customers from all around the world, therefore fluency in German is required (minimum B2 level). 

Benefits: 

• B2B or employment contract 
• Working with latest technologies 
• Industry leading healthcare and comprehensive medical coverage (Luxmed) 
• Opportunities to enhance your qualifications  
• Customizable 1-on-1 English or German lessons  
• Modern computer equipment 
• Opportunities to network and connect (get-togethers, team-building events) 
• Employee referral programme 
• Flexible working schedule 

Location: Rzeszów, but this role is flexible in that you can work up to 100% from home or opt for more business-y settings in our office. It’s all up to you. 

Take your expertise to new heights and gain the most in-demand skills. 

Sounds like a fit? Let’s talk.