IT Specialist
Support
IT Specialist
Kraków
Type of work
Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Office
Tech stack
IT Support
Service Desk
IAM
Jira
Job description
Online interview
NOTICE: ONLINE RECRUITMENT PROCESS
LOCATION: KRAKÓW (hybrid work)
SALARY: 5000-10000 PLN gross/monthly (depends on experience)
Brainly’s IT Specialist, based in our Krakow office (hybrid work), is a member of the Office Infrastructure Team within the IT Department in Brainly. The Team is responsible for hardware, software, and network management, including setup, maintenance, budget, license management, projects, security, and access control that enables world-class digital collaboration for Brainly employees. The newly hired employee will focus on requests triage & providing employee support as the first point of contact and will contribute to building automated solutions in the customer support area.
WHAT WILL YOU DO?
- Providing great customer service for our employees as a first point of contact via Service desk and other support channels
- Resolving and proceeding with IT service requests and incidents based on priorities provided (hardware and software
- General IT access management (applications, systems)
- General IT hardware, network infrastructure support, and inventory management
- Maintaining and creating required documentation and procedures
WHAT WILL YOU NEED TO BE SUCCESSFUL IN THIS ROLE?
Required
- Excellent written and conversational communication skills in English and Polish (native or certified C2 level)
- Experience working in technical customer support (min. 6 months)
- Access management / IT administration working experience
- Service Desk ticketing systems
- Knowledge of Google Workspace administration
- IT certificates
Preferred
- Experience working in the international environment
- ITIL methodology knowledge
- IT procurement experience
- Knowledge of Identity and access management (e.g., Okta)
- Experience in Atlassian software (Jira Service Desk/Management, Confluence, add-ons)
- Knowledge of Apple operating system, applications, and computer hardware
Attributes
- Ability to work in a team or independently and communicate effectively
- Excellent problem-solving and critical thinking skills with keen attention to detail
- Excellent self-organization abilities
- Ability to coordinate at multiple levels and provide superb customer service to both technical and non-technical users
- An enthusiastic can-do approach towards new challenges and changes
ADDITIONAL DETAILS
Some of our benefits:
- Flexible working hours
- Personal development budget 800$ per year + unlimited time off policy for participation in conferences and workshops and access to an online learning platform with courses from Udemy, Harvard Manage Mentor and many others
- Fully paid private health care packages for you and your family (dental care included) provided by Luxmed
- Fully paid life insurance provided by Warta
- Multisport Plus card
- Access to the Mental health Helpline – providing virtual support of external psychologists, psychotherapists, and coaches
- AskHenry services – personal concierge services to help you to settle your everyday matters (like Ikea shopping or shoemaker visit)
- Possibility to join one of our Employee Resource Groups and initiatives (Inclusion Council, Ladies at Brainly, Brainly Cares)
- If needed, additional budget for work remote work accessories
By sending us your application, you agree that Brainly sp. z o.o. with its seats in Krakow, will process your data contained in the form below and in the documents you attach in to participate in recruitment. In connection with this, you have the right to withdraw your consents, the right to access to your data, the right to obtain their copy, rectify them, erase, limit their usage and also data portability right and object to their use by Brainly, as well as to lodge a complaint with the President of the UODO. If you have any questions regarding the use of information about you and exercising your rights related to this use, please contact our DPO - privacy@brainly.com. If you want get to know more about how Brainly uses and process your personal data [click here].
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