Staff Ruby Software Engineer

Join Zendesk and Shape the Future of IT Asset Management

Zendesk is expanding its Employee Service offerings, and IT Asset Management (ITAM) is a key pillar of this vision. We are building the next generation of asset management solutions, helping organizations track, manage, and optimize their IT assets directly within Zendesk. By leveraging the power of automation, integrations, and intelligent workflows, our ITAM solution will provide a seamless experience for IT teams and employees alike.

We are looking for a Staff Software Engineer to play a key technical leadership role in shaping the architecture, scalability, and extensibility of the ITAM platform. This role will focus on building enterprise-grade asset management capabilities, ensuring a secure, high-performance, and flexible solution that meets the needs of our customers.

If you’re passionate about high-scale software development, event-driven architectures, and delivering best-in-class enterprise IT solutions, we’d love to hear from you.

What You’ll Be Doing

Architect & Build the Next Generation of IT Asset Management

• Design and develop scalable, high-performance backend systems for IT asset tracking, lifecycle management, and compliance enforcement.

• Build and optimize GraphQL and REST APIs, ensuring seamless integrations with Zendesk’s ecosystem and external IT management tools.

• Work on data modeling and storage strategies to efficiently manage large volumes of IT asset records.

• Contribute to the evolution of Zendesk’s Employee Service platform, integrating ITAM with other service management capabilities.

• Lead efforts to enhance observability, reliability, and security, ensuring compliance with IT governance standards.

Technical Leadership & Collaboration

• Provide technical mentorship and guidance to engineers across the ITAM team.

• Collaborate with Product Managers, Designers, and Engineers to define technical requirements and deliver high-quality solutions.

• Participate in architecture discussions and system design reviews, ensuring ITAM scales to meet enterprise needs.

• Work across teams to align ITAM functionality with workflows, automation, and approval processes within Zendesk.

• Drive initiatives that improve developer experience, system reliability, and engineering efficiency.

Solve Complex Engineering Challenges

• Optimize system performance and scalability, ensuring ITAM can handle millions of asset transactions across large organizations.

• Implement event-driven architectures to support automation, notifications, and integrations with third-party IT tools.

• Tackle multi-tenant SaaS challenges, ensuring asset management data remains secure, isolated, and performant.

• Design solutions that enable deep customization and extensibility, allowing customers to tailor ITAM to their specific needs.

What We’re Looking For

Required Qualifications

• 8+ years of experience designing, developing, testing, and shipping enterprise-grade software.

• Strong backend expertise in Ruby on Rails and experience with relational databases (MySQL/Aurora).

• Experience building high-performance, scalable APIs using GraphQL and REST.

• Proven ability to architect and deliver complex solutions in a distributed, multi-tenant SaaS environment.

• Deep knowledge of data modeling, indexing strategies, and efficient querying techniques.

• Experience with event-driven architectures and messaging systems (e.g., Kafka, Sidekiq, or equivalent).

• Strong problem-solving skills and ability to tackle scalability, reliability, and security challenges.

• Excellent communication and collaboration skills, with experience working across multiple teams.

Preferred Qualifications

• Experience working on IT Asset Management (ITAM), IT Service Management (ITSM), or enterprise IT solutions.

• Familiarity with workflow automation, approval systems, and IT compliance requirements.

• Knowledge of observability and monitoring tools (e.g., DataDog).

• Experience with multi-tenant SaaS architectures at scale.

• Background in integration development, connecting IT asset systems with third-party tools and APIs.

Why You Should Apply

• Be part of Zendesk’s future. IT Asset Management is a key pillar of our Employee Service strategy, with strong investment and executive support.

• Solve complex technical challenges. Work on event-driven automation, high-scale IT asset tracking, and enterprise integrations.

• Lead critical initiatives. Shape the architecture of Zendesk’s next-generation ITAM platform.

• Work with top engineering talent. Collaborate with world-class engineers, architects, and technical leaders.

• Enjoy flexibility and autonomy. Drive high-impact projects while maintaining a strong work-life balance.