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Zendesk
Zendesk is redefining customer and employee experience. Our AI-powered solutions help over 100,000 companies build better relationships and grow. We push boundaries of what’s possible and create tech that brings people closer.Marii Konopnickiej 29, Kraków
18
Corporation
IT & Software
Life at Zendesk
Our Kraków office is one of the main Zendesk growth hubs in Europe, where engineers, designers, and product managers shape the future of customer and employee experience. Alongside them, we have talented people across G&A, GTM, product marketing, and support — all bringing a unique mix of skills to drive our work forward.
What makes Zendesk Poland special is the mix of big-scale innovation and local community. You’ll find tech careers that come with growth programs, wellbeing support, and a culture where people genuinely care. Join us!
Our mission
We’ve set out to power exceptional service for every person on the planet. At Zendesk, people come first – whether we’re supporting customers or empowering each other. If you’re looking to do meaningful work with people who care – you’re in the right place.Your career growth
From your first day and beyond, we’re committed to help you learn and develop. That’s why we invest in learning and leadership programs:
- ZAP (Zendesk Accelerator Program)
- MAP (Manager Accelerator Program)
- Zendesk Mentor Network
We also support your growth with an annual education budget and opportunities for internal mobility, so you can explore new paths and take your career in directions that excite you.
Curiosity, collaboration, and a love of learning are key here. Your work drives real impact – and your growth drives our future.
Our product
At Zendesk, you’ll design and build tools used by millions – powering 100,000+ customer and employee experiences worldwide. The work stretches across the agent workspace, automation, APIs, AI, and more giving you the chance to influence an ecosystem of products used at massive scale.
Whether you’re a Product Designer shaping intuitive interfaces, an Engineer solving complex problems at scale, or a Product Manager steering what’s next, you’ll see your work directly impact how people connect and get support.
We care about our communities
At Zendesk, we're building more than careers. We’re creating a place where you’ll feel supported, valued, and inspired. Human connection is the foundation of what we do—because at Zendesk, success is a shared experience.
The Zendesk Foundation
We believe in being helpful. That applies also to the communities where we live and work.
Zendesk supports causes that matter and bring help where it is needed most. It’s how we put our values into action.
Our highlights include:
- Robust employee volunteer program, including pro bono opportunities that support global nonprofits
- Millions of dollars donated, and a 100% free product donation program for eligible nonprofits
- Sponsored upskilling and certification program for under-resourced communities
- Impactful climate action program that has achieved 100% carbon neutral products
Employee Communities
Our communities bring people together across roles, regions, and experiences.
They create space for connection, reflection, and support. They help build relationships, share stories, and advocate for what matters. They’re a vital part of how we live our values, every day.
We care about our employees
Your wellbeing is very important to us – no matter your role, the continent you work from, or where you are in your career journey. At Zendesk, expect competitive salaries, plus total benefits with holistic support of physical and mental health, with time away to recharge.
Career Development Support
Where you’ll work
Our offices reflect the global cities we call home, and have spaces for collaboration, contemplation, and events. We have stocked kitchens, quiet spaces, and game spaces for when you need to recharge or unwind. You can also look forward to office perks like massages, yoga sessions, and free lunches. And with our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team
The tech behind your next chapter
At Zendesk, you’ll get to build with a modern, varied tech stack that gives you space to learn, experiment, and grow. Whether you’re into backend services, data, AI, or front-end magic, you’ll find tools and teammates that help you sharpen your skills and shape your career.
Here’s a taste of what you’ll work with:
Core languages: Ruby on Rails, Java, Scala, Go, Python, JavaScript/TypeScript, and mobile favorites like Kotlin and Swift.
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Front-end & APIs: React and GraphQL, plus a modern web stack (HTML/CSS, JS toolchain).
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Cloud & infra: AWS, Kubernetes, Docker, Terraform, and Chef powering scale and reliability.
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Data & AI: MySQL, PostgreSQL, Redis, Snowflake, Kafka, Elasticsearch, and a growing ML/AI toolkit (TensorFlow, PyTorch, Hugging Face, OpenAI models).
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Developer experience: GitHub, CI/CD pipelines, and the freedom to automate, test, and ship at scale.
Work type
We believe great work happens when people have both connection and flexibility.
That's why we design hybrid at the team level. That way you get in-office moments that matter, plus the freedom to work remotely.
And if you’re looking for even more variety, our Extended Stay program lets you spend up to 90 days each year working from another location. It’s all about giving you space to do your best work—and live your best life.
Hear from our people
Staff Machine Learning Scientist
Artem Chernodub
I joined Zendesk at the heart of the AI revolution, confident it’s the ideal place to apply my skills in AI and Machine Learning. As a true leader in customer support, Zendesk focus on AI-driven automation gives me the incredible opportunity to create solutions for millions of users. Most importantly, the supportive and friendly culture here empowers us to innovate and grow.
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Location of our offices
Marii Konopnickiej 29, Kraków