Senior Software Engineer (Java)

Zendesk is looking for an experienced Senior Engineer to join our Edge Engineering team in Europe. Zendesk handles billions of user interactions every day, and the Edge team is on the critical path for every one of them. With the rise of AI and LLMs, abuse of public APIs is a trend that needs critical thinking and talent to tackle. You’ll join a team that owns API Observability, Rate limits and Zendesk’s GraphQL federation with the mission of making Zendesk’s APIs more resilient while keeping legitimate traffic unaffected.

• Salary range (contract of employment):

  • PLN 235,000.00 - 353,000.00

  • Annual bonus (Eligible for annual bonus depending on individual and company performance)

• Hybrid work model: one day a week in the office 

• Additional Days-off - Recharge Friday (one day per quarter) 

• In-office perks - lunches, breakfasts, and massage sessions

What you get to do every day

• Tackle API related challenges, helping Zendesk APIs to be more secure and resilient.

• Work collaboratively with a niche team of experienced engineers.

• Ship code to production and improve the experience of millions of Zendesk users.

• Be a second set of eyes for your peers' code, changes and deployment plans.

• Use a best-in-class modern technology stack: AWS, Kubernetes, Java, Istio Mesh, etc.

What you bring to the role

• You’re a proactive team member, always seeking to improve processes and procedures.

• You’re asking questions that ensure we’re going in the right direction.

• You’re curious and eager to learn new technologies, skills, and practices that improve the team and advance your career.

Qualifications / Experience

• 3+ years work experience in a Software Engineering, DevOps or Production Engineer role working on high-traffic, customer-facing distributed systems.

• Experience with edge-related technologies: HTTP, Rate Limits, Proxies, CDN, etc.

• Hands-on experience in shipping highly scalable server-side solutions, requiring extensive cross team collaboration.

• Hands-on experience working with Linux, Docker, and Kubernetes.

• Hands-on experience with AWS or similar cloud computing platforms.

• Hands-on experience with Java, Go, TypeScript or similar programming languages.

Preferred Competencies

• Experience working in modern SaaS companies.

• A passion for identifying and resolving problems—you run towards the fires.

• Skilled in monitoring systems through metrics and traces using cloud-based observability tools. Bonus points for experience in building log and metrics pipelines at scale.

• Experience or willingness to learn coding in Java, Go and/or TypeScript.

• Proficient in writing technical documentation, including ADRs.

• Familiarity with anomaly detection methods.

Tech stack

• AWS

• Kubernetes, Docker

• Java, Go, TypeScript

• Spinnaker, GitHub, Datadog