Lead Product Designer
UX/UI
Lead Product Designer
Kraków
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Tech stack
SaaS
Prototyping
UI Design
UI
Job description
Online interview
=== WHY ZENDESK? ===
At Zendesk, design is fundamental to what we do, and reaches outward into every aspect of the organisation. From the Scandinavian aesthetic of our workspace to the way we work and collaborate - design is an integral part of everyday life at Zendesk.
We believe in a collaborative working style, working hand in hand with engineers, content designers, researchers, and product managers. We have a bias towards rapid prototyping, experimentation, and dedication to our customers' needs. We believe in learning and growing as a team, together.
We are looking for a driven design leader to join our Sell team in Krakow, to help define the future of CRM software within Zendesk. This is a unique opportunity to drive the design strategy and execution for a groundbreaking CRM product.
=== ABOUT YOU: ===
You are an experienced product designer with a proven track record. You’re confident with your design process and know when to apply the appropriate methodologies to solve problems. A team player who mentors and coaches the team around them and is comfortable talking about the design process and decision across the business.
You’re knowledgeable and curious about emerging tools and technologies, but you pick your methods based on the needs of the project. You are used to working with product metrics and use qualitative and quantitative data to inform your design decisions.
You lead the teams you work with through clear communication and storytelling, putting the users front and centre. You feel at home both in strategy meetings, and delivering design details with cross-functional agile teams.
You're a natural collaborator, leaning towards over communication, and seamlessly working with teams both in office, and remote. You build trust with colleagues, and win hearts!
=== WHAT YOU'LL DO: ===
At Zendesk, design is fundamental to what we do, and reaches outward into every aspect of the organisation. From the Scandinavian aesthetic of our workspace to the way we work and collaborate - design is an integral part of everyday life at Zendesk.
We believe in a collaborative working style, working hand in hand with engineers, content designers, researchers, and product managers. We have a bias towards rapid prototyping, experimentation, and dedication to our customers' needs. We believe in learning and growing as a team, together.
We are looking for a driven design leader to join our Sell team in Krakow, to help define the future of CRM software within Zendesk. This is a unique opportunity to drive the design strategy and execution for a groundbreaking CRM product.
=== ABOUT YOU: ===
You are an experienced product designer with a proven track record. You’re confident with your design process and know when to apply the appropriate methodologies to solve problems. A team player who mentors and coaches the team around them and is comfortable talking about the design process and decision across the business.
You’re knowledgeable and curious about emerging tools and technologies, but you pick your methods based on the needs of the project. You are used to working with product metrics and use qualitative and quantitative data to inform your design decisions.
You lead the teams you work with through clear communication and storytelling, putting the users front and centre. You feel at home both in strategy meetings, and delivering design details with cross-functional agile teams.
You're a natural collaborator, leaning towards over communication, and seamlessly working with teams both in office, and remote. You build trust with colleagues, and win hearts!
=== WHAT YOU'LL DO: ===
- Drive the design process that translates business strategy and research insights into ideas, prototypes, and production-ready design
- Wireframe quickly to explore solutions and assess viability, and utilise the design system to drive consistency within the Zendesk platform
- Produce and facilitate (remote) design thinking workshops to align on vision and customer struggles
- Iterate based on feedback from other designers and cross functional partners across the organisation
- Present and discuss product strategy and design solutions with partners and company executives
- Collaborate and coach other designers to make the whole team’s work better
- Ship world-class solutions that drive concrete business outcomes and make our users happier!
=== WHAT YOU BRING TO THE BUSINESS: ===
- BFA or similar
- You will share years of proven examples of how you have grown and taken on responsibility within product design in a high paced, agile SaaS environment, preferably in the B2B space
- A portfolio that showcases your work, provides detail of your role on projects and shows examples of functional designs that you have developed from requirements through design delivery.
- Proven expertise turning complex business problems into simple and engaging products
- Capable of communicating and prototyping interactions rapidly at various levels of resolution
- Strong command of interaction design, visual design and information architecture
- Deep knowledge of modern web UI patterns
- Passion for individual contribution and your craft
- Maturity in your outlook and ability to adapt to the situation
- A positive, humorous and friendly human spirit
=== IT WOULD BE A REAL PLUS IF YOU HAD: ===
- Experience with SFA and/or CRM software
- Experience with Enterprise-level applications
=== INTERVIEW PROCESS: ===
- Recruiter Screening call 25 min
- Hiring Manager Call 45 min
- Project/Portfolio Presentation 60 min
- White-boarding Exercise 90min
- Behavioural Interview 90 min (2x45min)
- Finished! :)
We know that a confidence gap and imposter syndrome can get in the way of us getting to meet spectacular candidates, so please feel free to apply — we’d love to hear from you.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion (https://www.zendesk.com/diversity-inclusion/) in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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