👉 Junior IT Helpdesk Specialist

🟣 You will be:

• providing first-line technical support to end-users (hardware, software, and network issues),

• troubleshooting and resolving incidents related to windows systems and Office 365,

• managing and tracking requests using a ticketing system,

• assisting with user account management,

• diagnosing and escalating complex technical issues when necessary,

• ensuring clear and professional communication with users.

🟣 Your profile:

• basic knowledge of IT systems (Windows os, computer hardware, networking),

• familiarity with Office 365 and Azure active directory,

• understanding of networking fundamentals (TCP/IP, DNS),

• experience with ticketing systems (e.g., jira),

• strong problem-solving skills and logical thinking,

• good communication skills and a user-focused mindset,

• english proficiency at minimum B2 level.

🟣 Recruitment Process: CV review – HR Interview – Technical Interview – Decision

🎁 Benefits 🎁

✍ Development:

• development budgets of up to 6,800 PLN,

• we fund certifications e.g.: AWS, Azure,

• access to Udemy, O'Reilly (formerly Safari Books Online) and more,

• events and technology conferences,

• technology Guilds,

• internal training,

• Xebia Upskill.

🩺 We take care of your health:

• private medical healthcare,

• multiSport card - we subsidise a MultiSport card,

• mental Health Support.

🤸‍♂️ We are flexible:

• B2B or employment contract,

• contract for an indefinite period.