Specjalista IT

Responsibilities

• Troubleshooting technical issues reported by users related to software, hardware, and networks for desktops, laptops, and servers

• Repairing, installing, and configuring computer hardware and peripherals

• Managing computer hardware inventory

• Maintaining office infrastructure, including conference rooms, printers, and the server room

• Managing IT onboarding/offboarding processes for new employees

• Supporting the IT Administrator in daily duties

Requirements

• Minimum 3 years of experience in local user support

• Proficiency in configuring and installing hardware and software

• Hardware Troubleshooting: Assembling, upgrading, and repairing desktop/laptop components (HDD/SSD, RAM, Motherboards).

• Experience configuring MS applications, Outlook and Teams applications

• Networking Basics: Understanding of LAN/WAN, DNS, DHCP, VPNs, firewalls, and router/switch configuration.

• Help Desk Tools: Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) to document and track issues

• Basic administration skills in Azure, AWS, VMware, Fortigate, and Cisco

• Basic administration skills in Windows Server, PowerShell, Active Directory, and SQL

• Good knowledge of Linux administration, including ZFS

• Knowledge of LAN/WAN, Wi-Fi, and DNS configuration and maintenance

• English communication skills at a minimum B2 level

• Customer Service: Maintaining patience and good attitude when handling users.

• Documentation: Accurately recording incident details and creating knowledge base articles

• On-site work in the Warsaw office