Operations Support Engineer
Support
Operations Support Engineer
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Remote
Wunderman Thompson Technology
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Tech stack
English
Linux
Monitoring Tools
Agile
Troubleshooting
Analytical Thinking
Cloud Computing
Python
AEM
ITIL
Job description
Online interview
Who we are:
At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.
We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.
Wunderman Thompson Technology applies technology to lay the foundations for this growth. We design, build, manage and run the complex technology ecosystems that give organisations the technical capabilities that fuel their growth. And we don’t just build the technology, we help them to work in new ways to get the most out of it, so they can focus on putting their customers at the heart of the experience. We provide an end-to-end service across three core capabilities; customer acquisition, customer experience and commerce.
Before we rebranded in December 2020, you might had known us as Cognifide.
As a part of our team you will:
Before we rebranded in December 2020, you might had known us as Cognifide.
As a part of our team you will:
- Provide outstanding support service for system key users and IT professionals
- Gain experience with CMS systems administration - Adobe Experience Manager and Sitecore
- Investigate and solve incidents and potential threats on the application and infrastructure level
- Monitor multi-technology computing platforms, interfaces and servers
- Work in a multi-system (Windows, Linux) and multi-cloud (AWS, AZURE) environment
- Set up, maintain and troubleshoot customer applications
- Deliver high quality remote product training and speciality services to customers
- Work as an integral part of an open-minded team collaborating with internal projects and developer teams
This is a perfect opportunity if you:
- Have a technological mindset and technical background knowledge
- Have experience in application troubleshooting including Windows and Linux OS
- Have the willingness to learn - we like to share our knowledge and will gladly support your development
- Can communicate in English fluently (min. B2)
It would be a plus if you have:
- Prior customer support experience
- Think outside of the box to find the best available solutions to technical issues
- Be able to acquire necessary technical knowledge on your own
- Read and follow advanced technical manuals
- Very good interpersonal skills and a genuine desire to help people as well as finding personal satisfaction in providing support
- Experience with at least one of the following scripting languages: Python/Powershell/Bash
- Previous experience with ITIL framework & Agile methodologies
- Prior experience with software systems and/or testing web applications (programming skills are not required)
- Previous experience in software monitoring, chart analysis and reporting
- Basic knowledge about Cloud computing (AWS, Azure)
What we offer you:
- Support from your first days at WTT - a designated mentor who will support you through your whole career at WTT
- A flexible work location (super secure office or home office)
- Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats)
- A benefit package which includes: cafeteria system MyBenefit, private health care (Luxmed VIP package), additional paid days off as an anniversary reward
- A social budget for e.g. holidays, nursery and kindergarten
- Relocation package and legal advisor support
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