Convert Business Owner (Checkout)

About Wakacje.pl

We are an organization that has been fulfilling the travel dreams of Poles for 25 years. Wakacje.pl is the largest e-commerce platform in Poland and a network of travel agencies offering a wide range of travel products. Since 2015, we have been part of Wirtualna Polska Holding – the largest Polish group of media and e-commerce companies. At Wakacje.pl, we offer thousands of domestic and international trips, as well as travel insurance, airport parking, and holiday vouchers. We constantly expand our offer to best meet our customers' needs. If you approach life with #ENERGY, value #HONESTY AND OPENNESS, focus on #CUSTOMER UNDERSTANDING and #COLLABORATION at work, carry out your tasks with high #EFFICIENCY and #RESPONSIBILITY, and want to play a key role in making us #INNOVATIVE – join us!

About us: Our team designs and enhances self-service experiences throughout the entire purchasing journey and within the customer panel. Join us as the architect of seamless checkouts setting new standards and shaping smarter, more intuitive processes.

Key responsibilities:

• Ownership of mapping, analyzing, and optimizing checkout processes across the entire booking chain (from offer selection to purchase confirmation),

• Identifying and documenting differences in booking processes across various suppliers and developing standards for handling them,

• Creating and maintaining process maps (as-is / to-be), including identifying risk points, errors, and system dependencies,

• Cooperating with technical and operational teams to standardize and automate data flows between suppliers’ systems and the booking platform,

• Monitoring the correctness of checkout processes and reacting to deviations (e.g., incorrect booking statuses, missing payments, data inconsistencies),

• Implementing control mechanisms and reports ensuring data integrity across systems,

• Initiating and leading process improvement initiatives aimed at process stability and consistency,

• Designing and testing checkout variants (A/B testing) for different segments — mobile/desktop/app, different markets,

• Contributing to the development of upselling and cross-selling mechanisms within the booking process,

• Reporting results.

Requirements:

• Minimum 3 years of experience in business process management within e-commerce (travel industry experience is a plus),

• Hands-on experience in process mapping and optimization,

• Strong attention to detail and an audit-oriented approach — ability to spot irregular or non-standard process behaviors,

• Strong communication skills and the ability to collaborate with multiple teams: business, IT, operations, external suppliers,

• Ability to translate process analysis into concrete business and technical requirements,

• Process- and systems-oriented thinking — ability to understand complex dependencies between systems and suppliers,

• Experience working with different service providers (tour operators, payment systems, API integrations) and understanding process differences between them,

• Understanding of data quality control principles and detection of transactional errors (e.g., missing confirmations, incorrect booking statuses).

Nice to have: 

• Experience in implementing standardization or centralized process models in a multi-supplier environment.

What do we offer:

Workplace safety and comfort:

• Employment based on an employment contract or B2B,

• Fully remote work or a hybrid model in Gdańsk, Warsaw, or Wrocław, with occasional visits to the headquarters in Gdańsk,

• Full support during the onboarding period under the supervision of an engaging leader.

Business agency and agility:

• Real influence on business decisions, the ability to take initiatives and implement your ideas.

Development within the organization:

• Individual Development Plan,

• Participation in training courses and conferences to enhance professional competencies.

All-inclusive for Employees:

• A benefits package that you can use according to your preferences – Lux Med medical care, Health and Life Insurance (PZU and Warta), Multisport card, shopping and lunch vouchers, and many other cafeteria offers available on the Worksmile platform,  

• Study Tour – trips abroad to explore our product offerings (destination tours and hotel audits),

• A training and webinar package supporting professional and personal development,

• Discounts on our products for employees and their families,

• Employee Referral Program – we pay up to 10,000 PLN for a referral, depending on the position the referred person will take,

• Teambuilding events for the start and end of the tourist season – check them out: Instagram, LinkedIn, Tiktok, Facebook,

• Mini events, delicious coffee, and on Mondays, hot chocolate,

• Casual dress code.

Ready to join the team with a #travelmindset? We’re waiting for you!