ServiceNow Developer

We are seeking a ServiceNow Developer to design, implement, and enhance platform solutions that support business operations and follow industry best practices.

Responsibilities

• Develop and configure ServiceNow modules (ITSM, ITOM, HRSD, CMDB)

• 4+ years of commercial experience

• Build and customize workflows, business rules, UI policies, and scripts (JavaScript, Glide API)

• Handle incident, problem, and change processes, including KPI tracking (SLA/OLA)

• Integrate ServiceNow with external tools via APIs, MID Server, and Integration Hub

• Maintain CMDB, including Discovery and Service Mapping

• Test new features (unit, integration, UAT) and support upgrades

• Create reports, dashboards, and analytics

• Train users and document solutions

• Monitor performance and resolve issues

• Work with DevOps, Security, and business teams

Requirements

• Experience with ServiceNow development

• Knowledge of ITIL and ITSM processes

• Proficiency in JavaScript and Glide API

• Experience with integrations (REST/SOAP)

• Understanding of CMDB and related processes

• Strong analytical and communication skills