QA Engineer (replacement for 1,5 years)

Location: Poland, remote

Contract duration: temporary - replacement at least until January 2027

Salary: between 10.000 -16.500 net PLN net on the invoice under a B2B contract or an equivalent on the contract of employment

Form of employment: Contract of employment or B2B contract (self-employed)

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

1. Our product is one of the world's leading AI customer service solutions, and our goal is to become the no. 1.
2. We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
3. We currently rate at 4.5/5 in Shopify and 4.7/5 in G2.
4. The new Tidio AI feature (Lyro) answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
5. Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
6. Currently, we hire over 130 fantastic people.
7. In March 2022, we secured $25 mln in a Series B Investment round (read 👉 TechCrunch’s article to learn more)
8. In June 2023, our monthly MRR exceeded $ 1 M.
9. We have been mentioned as a case study on one of the leaders in the AI-LLM 👉 Anthropic

Would you like to see what working with us looks like? Check out our #GrowWithTidio video👇

https://youtu.be/8xd44wCP5LI

How we work in the Tech Team:

1. The Tech team is the biggest in Tidio, with over 60 people.
2. We like to be on top of tech, so we use the newest versions of technologies.
3. We review our code and care about its quality and test coverage.
4. We use the following stack: Playwright, Detox, JavaScript, TypeScript, NodeJS, Git, CI/CD (Jenkins, GitLab).
5. We work in Scrum.
6. We offer the possibility of growing in different technologies (e.g., NodeJS, AWS, Docker, or Machine Learning) or paths (e.g., leadership).
7. We exchange experiences in our guilds - QA, Backend, Frontend.
8. We have internal lightning talks and many training opportunities (i.e. Scrum PSD).

As a Quality Assurance Engineer at Tidio, you will provide quality assurance support to the Product Team from the very beginning of the Software Development Life Cycle.

You will seek the best solutions to enhance the quality of our product while increasing the development speed. You're an excellent fit for this position if you want to ship world-class products while pursuing excellence in quality, improving engineering teams' and processes' efficiency.

As a QA Engineer, you will:

1. Care about quality in every stage of the software development life cycle,
2. Write e2e tests in Playwright and Detox,
3. Perform exploratory testing of new features,
4. Prepare test plans and determine what needs to be automated,
5. Contribute to the incident management process by classifying reported issues,
6. Assess testing frameworks to find opportunities for improvement in efficiency and effectiveness,
7. Cooperate with Product & Technology Teams to establish new and improve existing quality practices,
8. Impact on identifying and driving testing processes' improvements by actively participating in QA Guild meetings and other Technology department initiatives.

You are a perfect fit if you:

1. Have 3+ years of experience in Quality Engineering/Assistance,
2. Have experience writing e2e tests,
3. Have experience using any automation framework, preferably Playwright or Cypress
4. Have an understanding of Frontend and Backend communication, e.g., REST API, and know how this applies to testing methods and automation,
5. Understand and follow the best coding & testing practices,
6. Show the "getting things done" attitude, proactively solving issues, and taking ownership of new initiatives,
7. Have proficiency in English.

You will earn extra points for:

1. Experience in mobile application testing automation, e.g., Detox, Appium,
2. React knowledge of DOM elements and components in terms of E2E frameworks integration,
3. Experience with Email deliverability (DNS, SMTP, DMARC)
4. Experience with Meta integrations (Facebook, Instagram, WhatsApp)
5. Experience with AI-powered systems
6. Experience even with Backend or Frontend development
7. Having experience with non-functional automated tests (e.g., scalability limits, performance, security, etc.),
8. SaaS startup/scaleup company experience.

We want to offer you:

1. Salary up to PLN 16.500 net PLN under a B2B contract or an equivalent within the employment contract
2. Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions
3. Great development opportunities – company-supported courses and conferences.
4. Remote-first work with flexible hours
5. 26 days off guaranteed in a year.
6. Sport & wellness benefit.
7. Private medical care.
8. Budget for 1:1 English language classes.
9. Mental well-being program – individual therapy sessions and resources for employees.
10. Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
11. Free access to one of the most popular e-book/audiobook services.
12. Regular social events (company-wide offsites, team events).

What does the recruitment process look like?

1. Screening call with a recruiter
2. Task to be done at home
3. Tech interview with technical questions regarding the task and your technical knowledge
4. Final interview with the Engineering Manager and Recruiter with value-based questions about your experience and cultural fit [1h]
5. Offer and fireworks! 🎉

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.